Payments: troubleshooting
Approving payments
Balance
Card payments
- Reporting an unrecognised payment
- Troubleshooting declined contactless card payment
- Card payment declined but I was charged
- Recovering your PIN
- Paying with a frozen card
- Refund hasn’t arrived
- Active card checks
- Offline payments
- Pending payments
- Monzo cards and Section 75
- Being overcharged / items not arriving
- How the dispute process works