HelpPayments: TroubleshootingWhy is my payment still pending?

Why is my payment still pending?

When you make a payment, it happens in two parts. First, we set the money aside in your account so you can’t spend it – that’s when we create a transaction in your app.

Then the merchant comes to collect the money, usually a couple of days later.

In the time between us setting it aside and the merchant collecting, the payment is ‘pending’, so we put a note on the transaction to let you know.

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