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Pending payments

When you make a payment, it happens in two parts.

  1. We set the money aside in your account so you can’t spend it and create a ‘pending’ transaction in your app.

  2. The merchant (the person or company you’re paying) comes to collect the money a couple of days later.

If the merchant doesn’t collect the money we’ll refund you. This usually happens after 8 days, but can sometimes take up to 30 days.

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