Are there any fees associated with using Monzo abroad?
You can pay anywhere in any currency using your Monzo card, fee-free. We pass Mastercard’s exchange rate directly onto you, without sneaky fees or extra charges. You can also make free cash withdrawals up to a certain limit (see below).
What is the European Economic Area?
The European Economic Area (EEA) includes EU countries and also Iceland, Liechtenstein and Norway.
How do I know if Monzo is my main bank?
If you have a free account and meet any of the below criteria, then we consider Monzo to be your main bank:
At least £500 was paid into a Monzo account in your name over the last rolling 35-day period, and you have at least one active Direct Debit on the same account in the same period.
You’ve received a Department for Work and Pensions or a Department for Communities payment into a Monzo account in your name over the last rolling 35-day period.
You’ve received a student loan payment into a Monzo account in your name over the last rolling 8-month period.
You’re sharing a Monzo Joint Account with someone who has done at least one of the above.
Remember that if you use Monzo as your main bank, you can enjoy unlimited fee-free cash withdrawals in the European Economic Area (EEA).
Do I need to let Monzo know when I’m travelling abroad?
You don't need to let us know when you are travelling! But, if your Monzo card is lost or stolen while travelling, immediately freeze your card and contact our customer support team for assistance (you can do both through the Monzo app).
What is the Monzo cash withdrawal limit when using my card abroad?
Depending on how you use Monzo, you can make fee-free cash withdrawals up to a certain limit. Any fees you may have to pay are partly based on whether you’re in the European Economic Area (EEA) or not. The EEA includes EU countries and also Iceland, Liechtenstein and Norway.
If Monzo is your main bank account,make unlimited fee-free cash withdrawals abroad in the European Economic Area (EEA),and up to £200 every 30 days for free outside the EEA. After that, we’ll charge 3%.
The 30-day period for allowances resets exactly 30 days after your first withdrawal, rather than at the start of a new month. Your allowances are shared across any accounts you have. So if you have a joint account, your allowance is split across that account and your personal account. For example, if you take out £150 on the 2nd of the month and £50 on the 5th, your allowance would reset on the 2nd and 5th day of the next month. If you made a third withdrawal before those dates, then we'd charge the withdrawal fee.
Just be aware that some ATMs will charge you a fee for taking out cash (which we don’t receive), so we recommend using a free machine whenever you can.
What should I do if my Monzo card is lost or stolen while I am travelling?
If your Monzo card is lost or stolen while travelling, immediately freeze your card and contact our customer support team for assistance (you can do both through the Monzo app).
