Refund hasn’t arrived

How long refunds take

Refunds usually take up to 7 working days to show in your account after the merchant sends them. Hotel or car rental deposit refunds can take up to 30 days.

If the merchant confirmed they sent your refund and it’s taking longer than expected, let us know so we can help.

We’ll ask you for:

  • The original receipt (a photo or screenshot, or your final bill for hotels and car rentals)

  • Proof of the refund (an email or message from the merchant confirming they'll refund you)

  • Proof of cancellation (if you tried to cancel the order)

Disputing a card payment

If a merchant isn't helping, you can ask us to dispute the payment:

  1. Tap the Home icon in the menu bar

  2. Tap the transaction

  3. Tap Something wrong? Get help

  4. Scroll to Help me get this money back, tap Get Help

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