Refund hasn’t arrived
Refunds usually take 5 to 6 days from when the merchant processes it.
If the merchant confirms that they’ve processed the refund and it doesn’t arrive in time, get in touch with us.
You’ll need to give us:
The original receipt (screenshot or photo of paper receipt)
Proof that a refund is due (an email or other communication from the merchant to confirm they’ll be refunding you)
Proof of cancellation (screenshot if you tried to cancel the order)
Getting your car rental or hotel deposit refund
This type of refund can take up to 30 days.
Need it sooner? Follow the steps below. You’ll need to give us evidence of the final bill, showing how much you were due to pay, and the merchant confirming they’ll refund your deposit.
Creating a dispute request
To dispute a transaction in the app:
Tap the Home icon in the menu bar
Tap on a transaction
Tap Something wrong? Get help
Tap Dispute
Our Disputes Team will look into it.
Heads up: We can only raise a dispute for card payments. It doesn't apply to things like transfers or Direct Debits.
