Paying with a frozen card

When you freeze your card, we’ll block all outbound payments that we can – so you won’t be able to use your card in most situations. That includes anything through Google or Apple Pay.

You'll still be able to receive a refund even when the card you used to pay is frozen.

If you’ve frozen your card and think someone else might have used it to make a transaction, you can report it here and we'll investigate.

You can unfreeze your card at any time: