HelpPayments: TroubleshootingWhat’s an ‘active card check’?

What’s an ‘active card check’?

When you use a card online, a lot of merchants will make a small ‘test’ payment to make sure you’ve given them the right details and your card is active.

These tend to be for around £0 or £1, but some merchants test with more. Normally, they’ll refund the amount right away but it can take up to 8 days.

If you've got an active card check that's more than £0, you can go to the transaction details in your feed, tap "Something wrong? Tell us" and question the payment to have it reversed.

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