Life Events
At Monzo, we’re here to help you navigate major life changes. Find out how we can support you through a bereavement, how to set up third-party access to help manage an account, and the steps to take if you or a loved one are going to prison.
Our mission
At the heart of our mission is a simple promise: to be there for you during life’s most difficult transitions. We know that facing barriers to banking can make an already tough time feel overwhelming. That’s why we’ve built dedicated support for when you need us most.
How we can support you when a customer has died
Firstly, please accept our deepest condolences. Handling the financial arrangements of a loved one can feel overwhelming, but you don't have to do it alone. We’re here to guide you through every step of the process with care.
What to do if you need help looking after your account
Life can be unpredictable, and sometimes you or your loved ones might need a hand managing finances. Whether it's because of health changes, shifts in decision-making abilities, or just planning ahead, having a reliable person to help with your Monzo account can really lighten the load. That’s where trusted access comes in. It’s also called third party authority or third party access.
How we can support you and your family while you are in prison
We understand that going into prison is a major life change that makes standard banking difficult. Since your bank account is managed through the app, we have dedicated processes in place to help you manage your money during this time.