How we can support you when a customer has died

We know that funeral costs can be a significant worry. If there's enough money in the account, we can help you pay for these expenses directly.

Paying a funeral director: We can transfer funds straight to the funeral director for you. To do this, we’ll just need a copy of the funeral service invoice.

Reimbursing you for costs: If you’ve already paid for the funeral yourself, we can pay you back from the account balance. We’ll just need to see a copy of the funeral service invoice and a bank statement showing the payment you made

If you shared a joint account with the person who has died, the money in that account belongs to you. To keep things organised, you’ll just need to:

Move any money: into your personal Monzo account.

Switch over your payments, like Direct Debits or standing orders. (If you’re moving these to your personal Monzo account, we can help you do this by doing a full CASS switch.

Don’t worry—we’ll reach out to you directly to explain exactly how this works and walk you through the process step by step. If you have any questions, you can also get in touch with us first.

When an ISA holder passes away, their Cash ISA or Stocks & Shares ISA automatically becomes a "continuing ISA" so it doesn't lose its tax benefits.

You have the choice to keep it open or close it

As the estate representative, you can decide what works best for you while sorting out the estate:

Keep it open: Leave the ISA running so any interest or investment returns stay completely tax-free.

Close it now: Ask us to close the account and transfer the funds as part of the bereavement process.

Just get in touch to let us know what you'd prefer.

Key rules if you keep it open:

No new deposits: You cannot add any new money into the account.

3 years and 1 day limit: A continuing ISA can stay open for up to 3 years and 1 day from the date of death, or until the estate is fully closed.

Have questions or need to tell us your choice?

Reach out to our team anytime at bereavements@monzo.com, and we will help you take the next steps.

If your spouse or civil partner passed away holding a cash or Stocks and shares ISA, you may be entitled to an Additional Permitted Subscription (APS) under UK ISA regulations. This gives you an extra tax-free allowance based on the value of their ISA.

Why is it called an APS transfer? You don't have to keep the extra allowance with the same provider. You can choose to transfer your APS allowance to another ISA provider of your choice if you already hold an ISA elsewhere or prefer to consolidate your savings with a different bank.

How it works. The APS allowance matches the value of their ISA when they died. For example, if their ISA was worth £10,000, you’d receive an additional £10,000 ISA allowance on top of your usual personal £20,000 annual limit.Why is it called an APS transfer?

Eligibility. To be eligible, you must have been married to or in a civil partnership with the person who died, and living together (not legally separated) at the time of their death.

Please note: An APS gives you an extra tax-free savings allowance—it is not an inheritance or direct transfer of the money held in their ISA. The funds themselves remain part of the estate and must still be managed through our standard bereavement closure process.

Have questions or need support?

If you aren't sure whether you're eligible or need help applying for an APS allowance, you don't have to navigate this alone. Please reach out to our team at bereavements@monzo.com, and we will check everything for you and guide you step-by-step.

If the person who died held a Stocks and Shares ISA, or General Investment Account (GIA), these accounts are provided and managed by Monzo along with our investment partner, Seccl.

To keep their investments secure and allow Seccl to process the closure smoothly, there are a few specific requirements to keep in mind:

Death certificate (sent by post): We’ll need a physical true copy of the death certificate posted to us. An interim or coroner’s certificate is fine, but Seccl cannot accept scanned copies or photos of death certificates.

Scanned supporting documents: All other paperwork must be submitted as scanned copies (photos cannot be accepted for investment accounts). This includes:

- Legal documents, such as a Will.

- A recent bank statement for the estate representative (executor or next of kin) receiving the funds, along with proof of account ownership.

Probate limit: If the total value of their investments is over £20,000, we’ll need a copy of the Grant of Probate or Letters of Administration. (This is slightly lower than the £25,000 limit for standard Monzo bank accounts).

Don't worry—if you aren't sure which products they held or need help gathering these documents, our team will check everything for you and guide you step-by-step when you get in touch.

If the person who died held a Pension (SIPP) with us, along with Stocks & Shares ISA, or General Investment Account (GIA) these accounts are provided and managed by Monzo along with our investment partner, Seccl.

To keep their Pension (SIPP) secure and allow Seccl to process the closure smoothly, there are a few things we’ll need from you:

Completed death benefit questionnaire: We’ll give this to you when you get in touch. Once you’ve completed it, we’ll need a scanned copy sent back.

Death certificate: We’ll need a physical copy of the death certificate sent to us by post to us. An interim or coroner’s certificate is fine, but Seccl cannot accept scanned copies or photos of death certificates.

Supporting documents: All other paperwork must be submitted as scanned copies (photos cannot be accepted for Investments or Pensions accounts). This includes:

- Legal documents, such as a Will.

- A recent bank statement for the estate representative (executor or next of kin) receiving the funds, along with proof of account ownership.

Probate document: If the total value of their investments is over £20,000, we’ll need a copy of the Grant of Probate or Letters of Administration. (This is slightly lower than the £25,000 limit for standard Monzo bank accounts.)

Don't worry—if you aren't sure which products they held or need help gathering these documents, our team will check everything for you and guide you step-by-step when you get in touch.

Monzo accounts for Under 16s are always linked to an adult’s account. If the adult account holder dies, we’ll need to close any linked Under 16s accounts as well.

This is part of our terms and conditions, but we’ll do everything we can to make the process as smooth as possible for you and the young person involved.

We know how exhausting it can be to repeat this process with every company and service. To save you time, there are a few free services that can help you notify multiple organisations at once:

Death Notification Service: This service lets you notify several banks and building societies at the same time.

Settld: One place to help you notify utility companies, insurers, and even social media accounts. to help you notify utility companies, insurers, and even social media accounts.

Tell Us Once: A government service that lets you report a death to most government departments in one go.

If they held shares in Monzo through one of our crowdfunding rounds, you’ll need to get in touch with Crowdcube. They manage our share register and will be able to help you with the next steps for their investment. You can contact their support team directly through the Crowdcube website.

If you’re interested in learning more about the accessibility settings on your device, you can find tutorials on how to set them up on our accessibility page.