Accessibility statement
At Monzo we listen to customer feedback and accessibility experts to improve what we do.
This helps us with our mission to make money work for everyone. This means making banking with us effortless by bringing down accessibility barriers.
This is our accessibility statement for May 2024- May 2025.
Our commitment to accessibility
At Monzo our mission is to make money work for everyone. This can’t be done without making sure Monzo works for disabled people. That’s why we’ve built new ways to support people who need some extra help to understand and control their finances.
As a digital only bank, we have to work hard to make sure our product is easily accessible for all. Meeting the needs of all of our customers is a core part of our mission.
Adapting your experience of our app to your needs
The most accessible experience in our app is available by customising your phone to suit your individual needs.
By using the features on your phone you can:
Get the app content spoken
Change the colour scheme of the app
Increase the size of the text in the app
If that sounds like it would be useful to you, we recommend you read or watch the videos at My Computer My Way. These will help you use the accessibility features already on your smartphone.
What we do
- We use our writing principles to make all our communications to you inclusive and easy to follow, and we test them every year to make sure they are.
- We have tools built into the app to help you share your support needs, and control your finances:
- We have an empathy lab which helps everyone at Monzo understand and experience some of the challenges people with a range of different experiences and accessibility needs may face online.
What we're working on
You can make text larger through your accessibility settings, but not through a pinch gesture or by rotating the screen. We want to be able to make it easy to make text larger for you.
It can be hard to skip parts of the information read out by screen readers because of the way we have labelled the text. We want you to be able to easily skip sections where you want to by adapting our labels.
- There are limited ways to use your camera to provide photos and videos at the moment. We want to make it easier for you to be able to provide these when we’ve asked for them. You might need to ask a friend or family member to check recordings for accuracy or you can email us at accessibility@monzo.com
Please let us know if you have difficulties using our app
We welcome your feedback on the accessibility of our app. If you have feedback about accessibility barriers you can email us at accessibility@monzo.com
It would help us if you could provide the information advised in Contacting Organisations about Inaccessible Websites in your email.
This accessibility statement was last updated in May 2024 with support from Hassell Inclusion.