As a digital only bank that lives on your smartphone we’ve worked to develop industry leading digital tools to reduce the barriers people face, and make sure Monzo works for people with disabilities and those who’ve struggled with banking in the past.
From embedding our tone of voice in everything from emails to error messages, to making sure customers know they can use sign language when signing up our teams work hard to introduce products, policies and systems to embed accessibility in everything we do.
Our specialist support
We have specialist teams dedicated to helping you through money worries, the impact of life events on your finances, and day to day money management. We also have information on how we can support you if you have physical or mental health conditions & disabilities that affect your relationship with your money, or with us as your bank.
Getting help elsewhere
Sometimes your situation might require specialist support that Monzo doesn’t offer. We understand that your situation might require more than just help from us as your bank. We’ve put together a list of external resources you might find useful, based on what our customers talk to us about the most.