Turn That Frown Upside Down
How we transform a single complaint into positive outcomes for many
Inside Monzo
9 Aug 2017
Monzo HQ
7 Aug 2017
Product Updates
The Monzo Current Account Preview comes to Android!
Today, we’re extremely excited to announce that Android users can register their interest in the Preview and get involved!
4 Aug 2017
Monzo HQ
An Apology from Monzo
I’m writing to apologise for the recent card outages you’ve experienced over the last week
1 Aug 2017
Monzo HQ
New Android Update: Bottom Navigation Bar!
Instantly access Spending, Card and Contacts in one tap.
27 Jul 2017
Monzo HQ
Introducing Monzo Insider!
Digging for answers behind the scenes at Monzo HQ
25 Jul 2017
Monzo HQ
Meet Will - Business Operations
I can remember the meal where I got fat.
18 Jul 2017
Product Updates
Launching Machine Learning Powered Help on iOS
There are currently more than fifty topics in the Monzo help screen, and that number is only going to increase as we launch fully-fledged current accounts.
17 Jul 2017
Monzo HQ
The Monzo Current Account Preview!
We’ve been using the Monzo current account internally and today we’re ready to invite some of our customers to join us and help put it through its paces
13 Jul 2017
Community
The Class of 2017: Launching Monzo University
Today we’re launching the very first version of Monzo University, a place where we pull together knowledge to help people get to grips with their money
7 Jul 2017
Technology
Working with backend services on iOS
How we refactored our iOS app to work better with backend services.
4 Jul 2017
Monzo HQ
Releasing Monzo's 2017 Annual Report!
Today we’re publishing our full financial statements in a new section on our website
3 Jul 2017
Monzo HQ
The Monzo Mixtape Vol.1
Chosen by the Monzo team for your listening pleasure!
30 Jun 2017
Monzo HQ
Tried and Tested!
Breaking things to make them better. In this article, Priscila Minks Zanuzzo outlines how we manually test the apps before releasing them.
23 Jun 2017
Monzo HQ
New Beginnings at Monzo
A week in the life of a new team member.
22 Jun 2017
Monzo HQ
Meet Gary - Chief Financial Officer
I'm very thankful that I still have some hair to let down!
13 Jun 2017
Product Updates
Asking Some Customers To Do Additional Identity Verification
Due to new European money laundering regulations, we need to carry out additional identity verification on some customers
9 Jun 2017
Monzo HQ
From desktop design to your doorstep: A Monzo card’s journey
A stage by stage walkthrough of how Monzo cards are produced.
8 Jun 2017
Community
Host a Monzo Meetup!
Amazing community experiences organised by you, supported by us.
7 Jun 2017
Monzo HQ
Announcing Our Public Hiring Referral Bonus!
Get £500 if you refer someone who joins the Monzo team
31 May 2017
Monzo HQ
We've signed the Women in Finance Charter
We're pledging to improve the gender balance in senior management at Monzo.
26 May 2017
Monzo HQ
To a Billion and Beyond: Building Products to Help Us Scale
Introducing the work of our Internal Product team
22 May 2017
Product Updates
Launching Android Pay Top Ups!
Hot on the heels of launching Android Pay on Monzo.me, we’ve just released a new update to the Android app that lets you top up with Android Pay!
19 May 2017
Monzo HQ
The Future of Customer Operations ("COps")
Many people see us as a technology company, with a banking licence. In reality we are a customer service company, empowered by technology, with a banking licence.
18 May 2017
Monzo HQ
Night COps: Working Remotely Yet Closely
What goes on behind the scenes when you contact customer support at 3am?
17 May 2017
Monzo HQ
Meet Tapas from Customer Operations
I once trialled at Charton Athletic Football Club. Then I fell in love with cheese; Cathedral City was her name and the dream vanished
16 May 2017
Monzo HQ
200,000 Customers and £250,000,000 Spent!
Thank you to everyone who has helped us get this far and here’s to the next milestone on our journey together
15 May 2017
Monzo HQ
COps: The Mission of Customer Support at Monzo
Often when one thinks of customer support they think of a warehouse sized, outsourced, call centre with headsets and cubicles
11 May 2017
Technology
An update on our API
We want to wait until we can offer our developer community a truly awesome experience.
8 May 2017
Product Updates
Pay in 15 seconds with Android Pay on Monzo.me!
From today, if you visit a Monzo.me page on a phone or tablet that has Android Pay, you’ll be able to pay your friends and family even faster
5 May 2017
Technology
Terminal Decline: Why Some Payments Fail
Breaking down the common causes of declined card payments.
3 May 2017
Technology
Practical Machine Learning With Event Streaming
Monzo’s Head of Data and Analytics walks through our recent advances in using machine learning to make predictions based on existing data.
27 Apr 2017
Community
Welcome to The Drawing Board!
A launchpad for awesome community led events at Monzo HQ.
20 Apr 2017
Monzo HQ
Crowdfunding in Numbers
Digging into the data behind our latest crowdfunding round.
11 Apr 2017
Product Updates
Search Launches on Android!
Update your Monzo app — we’ve just released version 1.6 to the Google Play Store, featuring Search!
6 Apr 2017
Monzo HQ
Meet Dan: Software Engineer
Making tools for a delightful customer experience by day, and electronic bleepy noises by night!
5 Apr 2017
Monzo HQ
Welcome to Monzo Bank!
Today, we're incredibly happy to announce that our banking licence restrictions have been lifted!
5 Apr 2017
Product Updates
New iOS Update: Upload Profile Pictures!
You can now upload your profile picture to Monzo, so friends can instantly see who they’re paying.
31 Mar 2017
Monzo HQ
Designers’ Show and Tell
From old laptops to Penguin books, the design team share some of their everyday inspirations.
28 Mar 2017
Product Updates
New Android Update: Instant PIN Reminders and Monthly Spending Reports
Version 1.5.4 of the Android app is now in the Google Play Store, featuring 'I forgot my PIN' and monthly spending reports
22 Mar 2017
Monzo HQ
Meet Venkat: Head of Lending
Our globetrotting thespian with a passion for economics!
15 Mar 2017
Product Updates
Split The Bill Using Monzo.me on Android
Split the bill and share the love with our latest Android update!
14 Mar 2017
Monzo HQ
£12 Million Later: Our Crowdfunding Pre-Registration is Closed
Pre-registration for our crowdfunding is now closed, with a total of more than £12,000,000 pledged!
10 Mar 2017
Monzo HQ
Transparent By Default
At Monzo, we aim to “default to transparency.” That means we put in place policies and practices that bring information out into the open wherever possible
9 Mar 2017
Monzo HQ
Diversity and Inclusion at Monzo
We believe diverse teams make better decisions. Here's an update on our diversity debt repayments.
9 Mar 2017
Monzo HQ
Meet Emma: Android Engineer
One third of the all star team making great things happen on Android!
6 Mar 2017
Community
Introducing the Monzo Transparency Dashboard
Ever since Monzo was founded, we have tried to share as much as we can with our community. Even before the first...
5 Mar 2017
Technology
Why Monzo Cards Aren't Working Today
A severe outage meant that Monzo hasn't worked for most of today. We wanted to let you know what happened and what we're doing to stop it happening again.
28 Feb 2017
Monzo HQ
Invest in Monzo: Launching Our Crowdfunding!
Today we’re launching our £2.5 million crowdfunding round as part of our most recent investment raise of £22 million 🎉
24 Feb 2017
Product Updates
Launching Monzo.me on Android!
Get your own personal Monzo.me link and let anybody pay you using a debit card, Apple Pay or their existing Monzo account!
24 Feb 2017
Technology
Monzo's Response to Cloudbleed
Last night, details of a Cloudflare security incident were published. While there is no risk to the vast majority of Monzo customers, we strongly believe in being transparent with our community.
23 Feb 2017
Monzo HQ
Announcing Our £22m Investment Round and Crowdfunding!
We're incredibly excited to announce today that we’ve agreed a new £22 million investment round!
22 Feb 2017
Monzo HQ
Meet Josh: iOS Developer
The future pilot of Monzo Airlines...
22 Feb 2017
Product Updates
Split The Bill Using Monzo.me
Splitting the bill is a breeze with our latest iOS update
16 Feb 2017
Banking and Regulation
Budgeting, Money Management and Planning Ahead
We’re building a resource on budgeting to help customers improve their money management - and we want your advice
9 Feb 2017
Product Updates
Launching Settings on Android!
Version 1.4 of the Android app is now live
8 Feb 2017
Monzo HQ
Meet Irina: Internal Product Engineer
It’s like playing with LEGO all day!
3 Feb 2017
Technology
Fighting Fraud with Machine Learning
How we have prevented £400,000 of fraud over the last 6 months
1 Feb 2017
Monzo HQ
Meet Natasha
Our glacier climbing, code crunching Fincrime expert...
31 Jan 2017
Monzo HQ
Fighting Financial Crime the Monzo Way
How do we plan to stay a step ahead?
27 Jan 2017
Technology
Designing a product with mental health issues in mind
How we're designing Monzo to be a powerful and unique financial service for our most vulnerable customers.
26 Jan 2017
Community
Introducing Our New Community Page
Our new home for all things Community at Monzo!
24 Jan 2017
Community
100,000 Users!
This year has been pretty exciting so far and today is no exception. We’re proud to announce we’ve just reached 100,000 users!
16 Jan 2017
Product Updates
Monzo App Shortcuts on Android: New Update
To kick off the New Year on Android, we’ve just released version 1.3.3 to the Play Store with app shortcut support!
13 Jan 2017
Monzo HQ
Launching the Monzo Extraordinary Ideas Board
We’re not short on ideas here at Monzo, but building a bank doesn’t happen overnight!
11 Jan 2017
Community
Can You Marry An App? Customer Support Quotables
A selection of our favourite customer support related interactions and responses…
6 Jan 2017
Community
2016 In Numbers
A summary of our journey through 2016 in numbers, with the help of some jazzy infographics!
3 Jan 2017
Product Updates
View Your PIN: New Update on iOS
If your phone supports Touch ID, you can now check your PIN in the iOS app…
21 Dec 2016
Community
Monzo for Alexa – A Community Hack
A member of our community, Rory King, has built an integration for Monzo with Amazon's Alexa...
12 Dec 2016
Community
Our Festive FAQs
The most frequently asked questions from Monzonauts in the run up to Christmas.
8 Dec 2016
Community
Our Old Street Shopping Guide
Our picks from our favourite independent retailers, all partnering with us this week for our Old Street Shopping Event.
7 Dec 2016
Product Updates
Launching Monzo.me!
Collecting money from other people has always been a pain so today we're introducting Monzo.me on iOS!
6 Dec 2016
Product Updates
Payments on Android!
Three weeks after we launched Spending on Android, we’re very excited to release another huge update to the Monzo Android app. Payments!
5 Dec 2016
Community
Monzo x Old Street – Our First Shopping Event
We're celebrating the wide range of local, independent businesses in Shoreditch with our first ever shopping event.
30 Nov 2016
Technology
Laying the Foundation for a Data Team
Data is central to creating wonderful customer experiences and efficient internal operations. Take a look at how we're building our data team.
14 Nov 2016
Product Updates
Monzo with Friends: New Monzo iOS Update
Today, we’re releasing an update to the Monzo iOS app that makes payments on Monzo easier, quicker and better
14 Nov 2016
Product Updates
Spending on Android! New Update Out Now
We’ve just pushed version 1.2.0 to the Play Store bringing Spending, as well as a variety of other improvements and bug fixes
4 Nov 2016
Community
Celebrating Living Wage Week: Monzo is now a Living Wage Employer
To underscore our commitment to fair pay, we’ve become a Living Wage accredited employer
26 Oct 2016
Product Updates
New Monzo Update: Card Replacement on Android
Now you can order a new card instantly from within the Android app…
19 Oct 2016
Community
Target Practice: #MyMonzoMonth
Getting to grips with one of our most commonly requested features
17 Oct 2016
Product Updates
New Monzo Update: Wonderful Surprises!
We can’t wait to show you what’s in store in the new iOS update we just released (version 1.8)
10 Oct 2016
Product Updates
New Monzo Update: Identity Verification on Android
Today we’re releasing version 1.1, featuring our new built-in identity verification flow and a bunch of bug fixes
6 Oct 2016
Community
Launching the Monzo Shop 👕
Today we’re launching the Monzo Shop with a whole range of t-shirts and hoodies in different colors and styles to suit everyone!
3 Oct 2016
Product Updates
Launching Targets: Our New Budgeting Feature
It's the 3rd of October and many of you will have been sitting down this weekend to plan your budget for the coming month
29 Sep 2016
Product Updates
Android is Here!
Today, we’re incredibly excited to announce the release of version 1 of the Monzo Android app!
26 Sep 2016
Product Updates
Send £10 to Siri
You can now send money to your friends and family using just your voice!
23 Sep 2016
Community
Getting Students On Board
We want to reach more students, so we're launching our Insider program and leaderboard...
20 Sep 2016
Community
#MonzoJournals - Philippines
The first of a new series on our blog, following the adventures of the well-travelled Monzo community...
19 Sep 2016
Technology
Building a Modern Bank Backend
This first post in a series about our platform explains how we’re building systems to meet these demands using modern, open-source technology...
12 Sep 2016
Product Updates
New Monzo Update: Limits on iOS
A new Monzo update which brings the Limits page to iOS...
7 Sep 2016
Banking and Regulation
Our Approach to Overdrafts
Our Deputy CEO, Paul Rippon, discusses how we plan to roll out overdrafts...
26 Aug 2016
Community
How We Picked 'Monzo'
Now that ‘Monzo’ is live, here’s our chance to tell you the story from behind the scenes...
25 Aug 2016
Monzo HQ
Mondo is now Monzo!
Just over two months ago, we announced that we were saying goodbye to the name Mondo...
16 Aug 2016
Product Updates
Launching Early Access to Travel Reports
We really think Mondo is the best card to use abroad, with no fees, a great exchange rate, instant notifications and now travel reports!
15 Aug 2016
Community
Launching The Bank
Last week we received news from the Bank of England that we’d been granted authorisation to conduct banking activities…
11 Aug 2016
Community
We Are Now a Bank
Today, we're excited to announce that we have hit another milestone on our journey…
8 Aug 2016
Product Updates
New Mondo Update: Updated Design and More
New day, new Mondo update! We’ve just pushed a new update to the iOS app with two big changes and a bunch of bug fixes…
5 Aug 2016
Mondo HQ
Over £20 Million Spent Through Mondo!
We've now seen £20 million spent through Mondo, including £5 million abroad...
22 Jul 2016
Community
A Quick Update on the New Name, via Snapchat
It's been a few weeks since we last gave you an update on our name change project...
18 Jul 2016
Product Updates
New Mondo Update: Touch ID, Profile Editing and More
We’ve been hard at work on a new update to the Mondo iOS app, which we’re releasing to the App Store today as version 1.5.3...
8 Jul 2016
Community
Where in the World Has Mondo Been?
Mondo has been used all over the world, in 132 countries. Where will you take your card?
6 Jul 2016
Community
How to Travel With Mondo Monzo
Emma from our Customer Operations team answers the most frequently asked questions about traveling abroad with Mondo...
1 Jul 2016
Community
We're Looking for Campus Insiders
As of today, we’re looking for students across the UK to become Campus Insiders and help spread the word about Mondo...
23 Jun 2016
Monzo HQ
An Update on our Name Change
Last week we announced that we’re leaving the name ‘Mondo’ behind and invited you to suggest your ideas for what we should change it to...
13 Jun 2016
Product Updates
Mondo Version 1.5: Improved Search and New Export Features
We’re very excited to release version 1.5 of the Mondo app on iOS which you can download now in the App Store...
13 Jun 2016
Monzo HQ
Goodbye Mondo, Hello M…
As we mentioned during our recent Crowdcube campaign, our trade mark, “Mondo”, has been legally challenged...
7 Jun 2016
Product Updates
What Makes A Bank Ethical?
We started Mondo because we believe there should be an alternative to the banking of the past...
3 Jun 2016
Community
Ask Us Anything -
Join the Conversation on Our Forum
Join the Conversation on Our Forum
Today we’re taking the next step towards opening out our community forum. We’re linking every post ...
1 Jun 2016
Monzo HQ
A Mondo Update...In 96 Seconds
As you've (probably) worked out by now, we think it's important to keep our community ...
27 May 2016
Product Updates
The Monzo Transparent Product Roadmap
At Monzo, we aim to default to transparency. We fundamentally believe that as a company ...
25 May 2016
Product Updates
Mondo on Android
When Mondo started in 2015, we focussed on building the iOS app first. Starting with ...
17 May 2016
Community
The dog ate my Mondo card...
Eleanor the puppy didn’t mean any harm. She was busy enjoying another carefree canine day when she...
9 May 2016
Product Updates
Announcing Mondo v1.4
We love building Mondo for iOS, not least because we get to take advantage of new and...
29 Apr 2016
Community
Where do Mondo users spend?
More than £80,000 is now spent every day through Mondo across the world, with zero...
26 Apr 2016
Technology
Automated Testing &
Accessibility on iOS
Accessibility on iOS
Over the past couple of weeks, Josh has been working on improving our automated testing...
21 Apr 2016
Community
#mondohack IV
Last weekend we hosted the fourth Mondo hackathon, #mondohack, at Makers Academy. More than 50...
11 Apr 2016
Product Updates
Crowdsourcing Merchant Data
Every time a Mondo user makes a purchase, our system tries to find a match for the retailer elsewhere...
8 Apr 2016
Monzo HQ
Meet Hugo Cornejo: Head of Design
This week in Meet Mondo, I talk to Hugo Cornejo, Mondo's Head of Design...
17 Mar 2016
Product Updates
The Next Step
136 days after we launched our Alpha preview, we're excited to announce the...
10 Mar 2016
Monzo HQ
Meet Jonas Huckestein: Co-founder and CTO
This week in Meet Mondo, I talk to Jonas Huckestein, Mondo's Chief Technology Officer and one of...
3 Mar 2016
Monzo HQ
Fastest Crowdfunding Ever: £1 million in 96 Seconds
Today at 1pm we relaunched our crowdfunding round after overwhelming demand crashed...
29 Feb 2016
Monzo HQ
We Have Temporarily Paused our Crowdcube Round
We now have a plan that we hope is reliable and fair to everyone and have emailed everyone who...
26 Feb 2016
Monzo HQ
£1,000,000 spent through Mondo!
As of today, more than £1 million has been spent using Mondo! Thank you to everyone who...
15 Feb 2016
Monzo HQ
Invest in Mondo
We started Mondo one year ago this month with the aim of building a better bank. I’m incredibly proud...
9 Feb 2016
Monzo HQ
Meet Leah!
In our latest Meet Mondo, I chat to Leah Templeman. She has been with Mondo since day one and...
4 Feb 2016
Banking and Regulation
The bank of the future will be a marketplace
In recent years, mis-selling scandals have rocked the UK banks—at the last count...
3 Feb 2016
Technology
The Mondo API
We're excited to release the first version of the Mondo developer tools...
28 Jan 2016
Community
#mondohack III
Last weekend, more than 100 people descended on Mondo Towers to build amazing things...
22 Jan 2016
Product Updates
How Much?! Introducing Your Spending
If you’re on the Mondo Alpha, you’ve probably been wondering why we automatically categorise...
20 Jan 2016
Banking and Regulation
How do bank payments
actually work?
actually work?
After last month’s post on card payments, we thought we’d follow-up with a post on...
15 Jan 2016
Community
The #BringMeMondo Results
Yesterday, we announced we were bringing Mondo across the UK on a roadshow and gave...
14 Jan 2016
Community
An Update on our Alpha Rollout
Back in November, we announced the beginning of our Alpha Preview with space...
8 Jan 2016
Banking and Regulation
How Does the Wholesale Foreign Exchange Market Work?
In December we gave an overview of how foreign card payments work, and how...
15 Dec 2015
Banking and Regulation
Why are foreign card
payments such a mess?
payments such a mess?
Making card payments abroad has always been a painful experience. For me, the first...
2 Dec 2015
Banking and Regulation
3 Second Sandwich
Mondo recently rolled out our Alpha program to 500 lucky testers. If you weren’t...
30 Nov 2015
Community
#mondohack: More Projects
Last week we published a selection of the amazing projects from the second Mondo Hackathon...
22 Nov 2015
Community
#mondohack
There were so many great projects at the recent Mondo Hackathon we are splitting them...
16 Nov 2015
Monzo HQ
Diversity Debt
Leah has been with Mondo since day one and currently runs the prepaid operations...
5 Nov 2015
Banking and Regulation
Why API-Driven Banking Matters
Have you ever used Facebook to log into another website, or given an app access to...
30 Oct 2015
Product Updates
We're Ready
We are incredibly excited to announce the start of the Mondo Alpha Preview. We’ll shortly be...
22 Oct 2015
Banking and Regulation
The Hidden Costs of Free Banking
This morning, the Competition and Markets Authority (CMA) reported their provisional findings...
15 Oct 2015
Monzo HQ
Meet Tracy—our Chief
Marketing Officer
Marketing Officer
In August, Tracy Abraham joined the Mondo team as Chief Marketing Officer...
8 Oct 2015
Monzo HQ
Making Our Mark
We’ve spent some time over the last few weeks talking about what Mondo stands for and...
1 Oct 2015
Community
The First Mondo Hackathon
A few weeks ago we released the Mondo API, allowing people to...
27 Aug 2015
Community
Getting to know each other
a little better
a little better
Here at Mondo HQ, we decided it was about time we found out a little more...
4 Aug 2015
Monzo HQ
Meet Paul—Our Chief Risk Officer
In the first part of a series of interviews with the Mondo team, today we're chatting...
3 Jul 2015
Banking and Regulation
Mondo at the Bank of England
This week was a big one for the Mondo team, as we attended the Bank of England for...
4 Jun 2015
Community
Help us build a bank!
Here at Mondo HQ, we're building the kind of bank we wish existed. A few weeks...
1 Jun 2015
Monzo HQ
Welcome to Mondo!
Mondo is a new challenger bank in the UK, focussed on making your financial life easier...