At Monzo, we believe good design can truly change lives; Sounds like a bold claim (!), but it is something we really try to live by.
Take investments as an example. Taking the plunge to make your first investment can feel daunting and overwhelming. We had a lot of feedback from our customers that they found it stressful and they had no idea where to put their money. However, we also know it’s one of the best ways to grow your long term wealth. So what did we do? We set out to build an investment product that makes it simple & easy to understand.
For us, making money work for everyone means more than just building a product; it’s about understanding our customers’ needs at a deeper level and creating something meaningful that improves their day to day. Whether it’s a product designer shaping the customer experience or a researcher uncovering insights, we’re here to make a real impact for our millions of users.
As a recruiter at Monzo, I often speak to people who tell me that they use “every Monzo product under the sun” and have been invested in Monzo since our early crowdfunder Mondo days. Being a brand that people love is key for us, we work hard to build things that our customers actually enjoy using.
So how does Design & Research play into building a bank for the future?
Focused research that drives change
When it comes to understanding what matters most to our customers, our researchers don’t just gather data, they dive in to uncover real insights. We don’t do research for the sake of it; we do it to make sure our products have genuine impact. In our interviews, we ask candidates to share examples where their insights have truly shifted the direction of a product or sparked a new way of thinking in their teams.
We’re looking for people who:
Can show us how their insights improved something tangible for customers
Value collaboration over ego, working alongside others to make a difference for our customers.
Making research a team effort
Design and research only work when everyone is on board, which is why our researchers work closely with the whole team from day one. In interviews, we love to hear stories about times candidates have successfully brought their insights to life, finding creative ways to make research more engaging and accessible.
We’re especially interested in people who:
Are passionate about making research insights stick - not just by presenting data, but by helping others see the bigger picture.
Bring the team along with them, involving others so that research becomes a shared journey.
Think flexibly and creatively in their approach to sharing insights.
Thriving in complex, multi-disciplinary spaces
Making a real impact at Monzo means collaborating across different teams. Designers, researchers, engineers, product managers — we’re all working together to bring great ideas to life. So we ask our candidates how they work with a variety of people and adjust their approach based on who’s in the room.
We want to find people who:
Take responsibility for outcomes, going beyond just sharing insights to make sure they lead to positive change.
Connect the dots between their work, the goals of their squad, and Monzo’s larger vision.
Aren’t afraid to roll up their sleeves in brainstorming sessions, workshops and all the hands-on work that moves things forward.
Defining direction, not just solving problems
Design at Monzo is about more than answering immediate questions - it’s about shaping the future. We’re looking for designers who think strategically, balance customer needs with business priorities, and help define the product direction.
In particular, we look for:
Leaders who can guide large-scale projects and inspire others, not just in design but across Monzo.
People who thrive in ambiguity and know how to bring clarity to complex challenges.
Those who can set a vision, communicate it clearly, and align it with what’s important to our customers and to Monzo.
Finding designers and researchers who create real value
Our interview process is designed to uncover candidates who can deliver impact through customer-focused insights, collaborative communication, and strategic design thinking. We’re looking for people who are passionate about making money work for everyone and who have the skills, empathy, and creativity to make that happen.
If this sounds like you, we’d love to hear from you. Let’s work together to build a bank that makes life a little easier for millions of people.