HelpPayments: TroubleshootingI couldn't approve an online payment

I couldn't approve an online payment

Some online payments use 3D Secure, which protects against unauthorised use of your card.

A merchant can choose to request this verification if they want to make sure it’s you making the payment.

You can approve this in two different ways:

  • By opening your Monzo app, pressing approve and entering your card's PIN
  • By requesting a code via text message (SMS), then entering that code

Some merchants don't allow you to do the first option, so if a payment fails please try again and press "Use SMS" instead 👍

Was this article helpful?

Help us build the kind of bank you want to use

Download the Monzo app on iOS or Android and join the 1.5 million people who've changed the way they bank.