HelpPayments: TroubleshootingMy balance looks wrong

My balance looks wrong

In some cases, merchants won’t give us everything we need to show a transaction in your feed straight away, but your balance will still change. So it can look like everything doesn’t add up.

This usually fixes itself in within 24 hours, when the merchant gives us what we need. If your balance still looks wrong once all your transactions are up to date, please do get in touch with us.

Was this article helpful?

Help us build the kind of bank you want to use

Download the Monzo app on iOS or Android and join the 1.5 million people who've changed the way they bank.