Failed Direct Debit
There are several reasons a Direct Debit can fail. For example:
There wasn’t enough money in your account
The other company didn’t give us your Direct Debit instruction
In both instances, you’ll need to contact the merchant (the person or organisation you want to pay) to make sure they’ve set up your Direct Debit properly.
What happens if there wasn’t enough money in your account
We’ll retry the Direct Debit at 2pm the same day. If the company collecting the Direct Debit can't charge your account, they'll usually get in touch with you directly within a couple of days.
What happens if the company didn’t give us your Direct Debit instruction
Sometimes, a company don’t send us the ‘mandate’ that shows you’ve given them permission to collect money from your account. Or they might try to collect the money before they’ve sent the mandate through. In either case, the Direct Debit will fail and you’ll need to get in touch with them.
