HelpPayments: TroubleshootingNearby Friends isn't working

Nearby Friends isn't working

For the Nearby Friends feature to work, both you and the sender/receiver must:

  • Have our most up-to-date app
  • Have a Monzo account
  • Be within 30 metres of each other
  • Have Bluetooth switched on
  • Enable 'Payments with friends' in settings via the Profile page on your Account tab on your iOS device and Settings on your Account tab on your Android device.
  • Be on the Friends Nearby screen in the 'Payment' tab at the same time

If you've checked all this and it's still not working, let us know and we can take a closer look!

Was this article helpful?

Help us build the kind of bank you want to use

Download the Monzo app on iOS or Android and join the 1.5 million people who've changed the way they bank.