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Troubleshooting Nearby Friends

For the Nearby Friends feature to work, make sure both you and the other person have your profile privacy settings enabled, then follow these steps:

  • Make sure you both have Bluetooth switched on

  • Tap the Payments icon in the menu bar

  • Tap on Pay Someone

  • Both tap Nearby Friends, then tap your friend's name when it pops up

  • Send the money 💸

If you've done all this and it's still not working, let us know and we can take a closer look.

Alternatively you can also try using our new QR code feature to get paid by someone. You'll need to do the following:

  • Tap the QR code icon at the top right beside the magnifying glass or by tapping on Request money and then choosing By QR Code or link

  • Enter the amount or leave this up to them

They'll then be able to use their phone's camera or a QR code scanner to scan this and make the payment 😊

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.