Terms & Conditions

These legal terms, including the fee information and cut-off times, are between you and Monzo Bank Limited (Monzo/us/we) and you agree to them by using the Monzo app. These terms apply to your Monzo Current Account. Your Monzo Current Account is for personal use only and mustn't be used for business purposes. You must be a UK resident to have a Monzo account.

You should read this along with our Customer Privacy Notice.

You can contact us through the Monzo app.

Email us at help@monzo.com.

Phone us on 0800 088 4040.

Or send a letter to: Monzo, Broadwalk House, 5 Appold St, London EC2A 2AG.

Using the Monzo app, email, phone or mail to your home address, we'll:

We also send you instant notifications when you spend or receive money. If any of your contact details change, including moving abroad, you must let us know as soon as possible.

You can find information about transactions in your Feed and your regular bank statements in the app. We'll also email your bank statements to you each month, which you can opt out of using the unsubscribe link.

Your Monzo Current Account works as your single payment account. Money in Pots is part of your current account but doesn't form part of your main available balance. This means we'll reject a payment if you don't have enough money in your main available balance, even if you have money in any Pots you’ve opened.

You can open Pots to store money and help you budget. You can close a Pot at any time and we’ll move any money in it back into your Monzo Current Account.

Some payments that would take your main available balance below zero may still go through, including offline payments. If that happens, we'll let you know the amount you need to repay before the end of the day.

If you go over your arranged overdraft limit, or we haven't agreed an overdraft limit with you and your balance goes below zero, we call this an ‘unarranged’ overdraft. It's best not to spend long in an unarranged overdraft as it could harm your credit score and make it harder to borrow money.

When we calculate the amount you're overdrawn by, we'll exclude any money you've agreed to put aside in Pots. Money in Pots isn't part of your main available balance, so you can still go overdrawn even if you have money in Pots.

We can refuse any payment that would take your account into an unarranged overdraft, but there are times when we may allow the payment. For example, when you go into an unarranged overdraft because a payment system went down, we had to recover a chargeback or refund from you or for any offline payments.

Any money you owe as a result of an unarranged overdraft is due immediately. If you have any questions about how to make a repayment, please contact us.

We may refuse to make a payment, or reject an incoming one if:

You can also ask us to block certain payments in the Monzo app, for example by switching on the gambling or spending block. If you do this we'll continue blocking payments until you've either switched the feature off or your cooldown timer has run out.

If we block a payment, we'll let you know as soon as possible using one of our normal ways of contacting you.

You might miss Monzo Flex, loan or overdraft repayments, break your credit agreement or not repay when we ask you to. If this happens, we have the right to reduce or pay off debt you owe us using any available credit balance in your Monzo Current Account, any money in Pots and savings.

If we think you might be a victim of fraud, we may take longer to process your payment while we look into it. If that happens, we’ll let you know. And if we believe there’s fraud taking place on your account, we may have to stop making the payment.

There are lots of ways you can send money with Monzo. They each work differently, and we need different information from you to make them. You can find more about how payments work in our payments help articles. You can also find more information on how and when you can use your bank account in the current account services factsheet.

You can pay another Monzo customer without the above information if they have the right profile privacy settings switched on in the app.

Even if you’ve blocked a Monzo customer, if you have their sort code and account number you can still make a bank transfer to them.

Once you've approved, we may give you some time to undo the payment in the app. If we do, you’ll see how much time you have to undo the payment. After that time, you won’t be able to withdraw your approval and we will make your payment. If we don’t give you the time to undo the payment or you choose not to do it, you won’t be able to withdraw your approval once you’ve given it.

If you schedule a future payment, we'll treat it as you approving on the payment date.

This section covers payments you make using your phone, watch or other device, as well as using your physical Monzo card. You're responsible for making sure that no one else has access to a device you've added your Monzo card to. You're also responsible for keeping your card details safe and not sharing them with anyone else.

You can use your card or device to pay anywhere that accepts Mastercard. Add your Monzo card to your device by using your PIN, a security code, or by using your fingerprint or facial recognition. Doing this creates a new payment method that works online and in person.

You can also pay with cash by using your Monzo card to withdraw money from an ATM (see fees below). For some ATMs you may need to turn on the ‘magnetic stripe’ rather than using Chip and PIN. You can do this in the app.

You can use your card or device to make payments online, over the phone or through the post.

We only support making Direct Debit payments, not receiving them. You can also set up a Direct Debit from a Pot in your Monzo app. If there isn't enough money in the Pot, we'll use the balance available in your current account to make up the difference.

If you want to pay in a cheque you can post it to us. You may also be able to take a photo of it using the Monzo app.

Sometimes a cheque will bounce after we've credited it to your account. If you have enough money we'll take the bounced amount out, and explain what's happened. If there isn't enough money to cover the bounced amount, we'll tell you the cheque has bounced and give you 14 days to return the bounced amount you owe. If you still haven't returned the money after 14 days, we'll take the full bounced amount even if that leaves you overdrawn.

The information we need will depend on where you are sending the payment and in what currency. You’ll see this in your Monzo app when you make the payment but it will include:

Spending with your Monzo card is free anywhere around the world, and should work anywhere that accepts Mastercard. When you make a payment in a foreign currency or take out cash abroad, we use Mastercard's exchange rate and don’t add additional fees. This rate changes every day and you can find the most up to date information on our website.

For payments you make in the app, we use a third-party exchange rate, which you’ll always see in the app before making the payment. The third party provides this rate, usually a mid-market rate, and you can find details for it in your Monzo app at any time. You’ll also see the charges that will apply before you make the payment. The exact charge will be made up of a fixed amount and a variable amount, and will depend on where you’re sending the payment and in what currency. Sometimes we can’t help you send money in a particular currency. When that happens we may let you make international payments through third parties. You can find the exchange rate that applies to payments through third parties in your Monzo app.

For payments we receive in other currencies, we use a third-party exchange rate to convert them to pounds. Contact us for more information on exchange rates and see the fee information for details on making and receiving international payments in other currencies.

We may offer you cashback for eligible payments to certain cashback partners, or if you complete certain actions. You may see available offers in the app, including information on the cashback value and any conditions or limits on earning cashback.

We provide some of the offers and our cashback partners provide the rest. We may need to share your information with our cashback partners to tailor the offers available to you but we won’t do this unless you sign up to partner cashback in the Monzo app (where such cashback is made available to you).

If you’re offered cashback, you’ll earn this once your payment goes through or you complete the cashback action. This can happen instantly, but some merchants may take longer to collect your payment. Once you’ve earned cashback we’ll pay it to you within 35 days.

From time to time, and based on our judgement, we may pay you cashback:

Where a transaction is reversed, refunded or cancelled you won’t earn cashback. If we’ve already paid you the cashback, we’ll take it back. We can also take back cashback if we paid it to you by mistake, or if you’ve acted fraudulently, misused or gamed the offer. If you think you’re missing cashback, you’ll need to tell us within 60 days of you making the eligible payment or completing your eligible action. If we decide you should’ve earned cashback, we’ll pay it to you.

If you close your Monzo account, you won’t get any cashback that we haven’t yet paid to you. We can withdraw individual cashback offers or cashback itself at any time. If we do this we’ll let you know however we usually communicate with you. If we suspect any fraud or misuse to do with cashback, or if you breach our terms, we can stop you from getting cashback and any future offers.

For more information about how cashback works see our cashback help article.

We can offer additional rewards and offers from time to time. For example, with Double Payday, we enter one eligible salary paid into each of your Monzo personal or joint accounts into our draw for the chance to be doubled. You can opt out at any time in the Monzo app. See the terms & conditions.

We'll treat any instruction from a third party provider to check your account information or make payments from your account as if it were coming from you.

We may block a third party provider from accessing your account if we think they're acting without your permission or are being fraudulent. We'll tell you if we do this (unless we're not allowed to by law, or it would impact the security measures we have in place to keep your account safe).

We may charge you for withdrawing money from an ATM. You won't pay fees for certain withdrawals if you meet the Fee Criteria when you make the withdrawal. If you meet the Fee Criteria and have both a personal and joint account, you have 1 fee-free ATM allowance across both. See the fee information for more details.

Your eligible deposits in Monzo are protected by The Financial Services Compensation Scheme (FSCS). See our FSCS Information Sheet for more information on eligibility and limits.

If you're under 18 you won't be able to apply for Monzo Flex, an arranged overdraft or a loan. We won't charge any fees if you go into an unarranged overdraft. You also won't be able to make payments for things like gambling.

By accepting these terms, you agree to us using your data in these ways.

We’ll also use your data to give you a personalised experience, including through the Monzo app. We may use your preferences, financial goals and other information about how you use our products and services to make the app more relevant and useful for you, and show you things that we think you’ll find interesting or helpful. Our Data Privacy Notice explains how we’ll handle your data.

We explain our fees for using the main services on your current account in our fee information document. You may have to pay other costs, taxes or charges related to your Monzo account which are outside of our control and not charged by us. For example, other banks may charge you for sending money to your Monzo account.

You won't pay some of our fees if you meet any of the Fee Criteria.

If you meet the Fee Criteria and have both a personal and joint account, you have 1 fee-free ATM allowance across both.

We'll tell you in these terms & conditions, or in the fee information, where fees won't apply if you meet the Fee Criteria.

We'll never charge you for replacements where your card expires, is faulty when you receive it, has been stolen, has been swallowed by an ATM or if we've cancelled your card because we're concerned about fraud.

But we do charge a £5 fee for replacement cards for other reasons (including if you lose your card or if it stops working because you damaged it). You'll get up to 2 replacement Monzo cards per account per year for any reason without paying the £5 fee if you meet the Fee Criteria when you order a replacement card.

If you need us to post your replacement card somewhere outside the UK, we'll charge you the international card fee of £30 in all circumstances.

Allowing someone else to use your account

We might let you nominate a Trusted Third Party (TTP) to help manage your account, or a legal authority (like a Power of Attorney) might appoint one for you. When a TTP uses your account, they act for you. This means that we’ll treat any instruction they give us as if it came from you, and you’re responsible for their actions. We aren't liable for their mistakes or any misuse of your account, unless the law requires us to refund you (for example, for Authorised Push Payment fraud).

A TTP can only act within the limits of the authority that we give them and within our agreement with them. You can usually cancel a TTP’s access in the app, but if a legal authority appointed them for you, you may need to take extra steps to cancel their access. To keep your money safe, we can limit or block a TTP’s access immediately if, for example, we suspect financial abuse, believe their authority has ended, or if they break the terms of our agreement with them.

English law applies to this agreement and English courts will settle disputes.

Please keep your phone, card, PIN and security details safe at all times. If we find any security issues affecting your account, we'll contact you as soon as possible in the most secure way, using one of our normal ways of contacting you. If we’re concerned about the security of your card, we may freeze or cancel your card to protect your account.

If you lose your card or see transactions in the app that look wrong, you must freeze your card and tell us as soon as possible. If you don't let us know within 13 months from the date the money leaves your account you might not be able to get the money back.

It's possible that someone will pay money into your account by mistake, or as a result of fraudulent activity. If this happens, you give us permission to remove the equivalent amount from any available credit balance or return the payment to the sender, even if this leaves you overdrawn. We don't need to tell you before we do this and we may also provide details about you to the sender's bank to help them get the money back.

If you've used your card to make a payment when you don't know the exact amount (for example when hiring a car), and the final amount is higher than you could reasonably have expected, we'll give you a refund. You'll need to tell us within 8 weeks of the transaction, and give us any information we reasonably ask for to investigate.

If either we, or the company you want to pay, make a mistake with your Direct Debit, you're entitled to a full immediate refund under the Direct Debit guarantee scheme.

You're responsible for making sure that your device can run the Monzo app (which we update regularly). Sometimes important information won't show correctly on older operating systems. We also can't guarantee that all features in your Monzo app will work as expected on older operating systems. For more information see our mobile operating system support policy.

Since you're only allowed to use your account for personal use, we're not responsible to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. This applies to you using your account for personal use, as well as if you wrongly use it for commercial or business purposes.

None of these terms affect your legal rights as a consumer. You can find more information on the Competition and Markets Authority's or Financial Ombudsman Service's websites. These terms don't exclude or limit our liability to you where it's against the law for us to do so.

We're responsible to you for any foreseeable loss and damage which we cause. When we say ‘foreseeable’, this means we could or should have expected those losses. This includes if we breach the terms of this contract or fail to use reasonable care or skill providing services to you.

For example, we'll usually refund your money if:

We’ll also usually refund your money if you’ve been a victim of Authorised Push Payment (APP) fraud and are eligible for reimbursement under the Payment Systems Regulator’s rules. You can find out more about the rules for reimbursement and APP fraud in our push payment fraud help article.

We'll also refund any money you lose if we make mistakes with your payments. We can help by speaking to other banks to make sure they treat any payment we send late as if it was sent on time.

Examples of when you won't be able to claim back money you've lost may include if:

We're not responsible for any loss or damage (direct or indirect) caused by something beyond our reasonable control. We're also not responsible for any loss or damage (direct and indirect) if something was unavoidable despite us using reasonable care and skill to avoid it.

This may include:

So you won't be able to claim back money you lost if your losses resulted from circumstances that we couldn't or shouldn't have been expected to know about.

Once this agreement has started it won't end until you or we end it. You can cancel your account within the first 14 days of opening it, or close it at any other time. If you'd like to, please get in touch with us. You'll need to repay any money you owe us under this agreement, or your arranged overdraft agreement (if you have one), before we can close your account. Once we've closed it, your card won't work and you won't be able to access your account. You'll lose access to any features that you pay for, except for special offers you've already taken out with other providers.

Up until 28 April 2026 we can close your account by giving you at least 2 months' notice, after that we'll give you at least 90 days' notice. We may close your account immediately or stop you using your card and/or app if we believe you've:

If you have a complaint, please contact us and we'll do our best to fix the problem. If you're still not happy, you may be able to refer your complaint to the Financial Ombudsman Service and/or the Financial Conduct Authority.

This agreement will always be available in the app and on our website.

We can make changes from time to time to our charges, interest rates, or the terms of this agreement or any other agreement which these terms apply to. This includes introducing new charges or rates and charging in a different way.

We may make these changes, including fees we charge, because of changes to:

We can make favourable changes to the terms of this agreement, including the fees we charge, for any reason. We can also make proportionate changes for any other balanced and valid reason that impacts us or your account.

We’ll tell you our reasons for making any change in the most secure way, using one of our normal ways of contacting you. When we tell you about the changes will vary based on the type of change or reason behind it.

If you don't agree to these changes, you can let us know and we'll close your account fee-free. We'll transfer any money in the account to another account of yours, and you'll need to pay back any money you owe us. If we don't hear from you before the changes come into effect, we'll assume you're happy and accept the changes we've made.

We also have the right to transfer any of our rights or obligations under these terms and conditions to another company in our group. This means any parent, subsidiary or associated company of Monzo Bank Limited.

Monzo Bank Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 730427). Registered in England. Registered No. 9446231. Registered Office: Broadwalk House, 5 Appold St, London EC2A 2AG.