Terms and Conditions

These legal terms (English law applies) are between you and Monzo Bank Limited (Monzo/us/we) and you agree to them by using the Monzo app.

You should read this document along with our Data Privacy Notice.

You can contact us through the Monzo app.

Email us at help@monzo.com.

Phone us on 0800 8021456.

Or send a letter to: Monzo, 230 City Road, London, EC1V 2QY.

We'll contact you in English 🇬🇧 and Emoji 😃 via the Monzo app, or through your email, phone or home address. Please let us know if any of these change!

You need enough money in your account to make payments. But some transactions that would take your balance below zero may still go through. If that happens, we'll let you know the amount you'll need to repay before the end of the day.

If your balance is below zero, we won't charge anything up to -£20. But after that, we charge 50p a day at the end of each day. We calculate overdraft fees at the end of the day and take them from your account on the first day of the month.

We may block your payments if:

If we block a payment, we'll let you know as soon as possible.

Your Monzo card will work outside of the UK, but for some ATMs you may need to turn on the magnetic stripe. You can do this in the app.

As foreign ATM withdrawals cost us money we pass those costs to you. You can withdraw up to £200 from ATMs abroad in any rolling 30-day period without any fees. After that, we charge 3% of the total amount you withdraw above £200.

Please keep your phone, card and PIN safe at all times.

If you lose your card or you see transactions in the app that look wrong, freeze your card in the app and tell us as soon as possible. We might be able to refund any money you lost due to our mistakes or inaccuracies with your payments or due to fraud.

But, you won't be able to claim back money you've lost if:

If someone pays money into your account by mistake you give us permission to return it.

If you have a complaint, please contact us and we'll do our best to fix the problem.

If you're still not happy, you can refer your complaint to the Financial Ombudsman Service. For more details you can visit their website at www.financial-ombudsman.org.uk.

This agreement will always be available in the app and on our website.

If we make changes to it that are clearly in your favour, we'll tell you once we've made them. Otherwise we'll give you two months' notice.

If you don't agree to these changes, you can let us know and we'll close your account. We'll transfer any money in the account to another account of yours, and you'll need to pay back any money you owe us.

If you're under 18 we won't charge any fees if you go overdrawn. You also won't be able to make some payments for things like gambling.

To close your account, please get in touch with us. You'll need to repay any money you owe us before we can close your account. Once we've closed it, your card won't work and you won't be able to access your account.

We can close your account by giving you at least two months' notice. We may close your account or stop you using your card and app immediately if we believe you've:

Monzo Bank Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 730427). Registered in England. Registered No. 9446231. Registered Office: 230 City Road, London, EC1V 2QY.