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How to stay safe online

Online criminals are getting clever. Spot their moves. And stop them.

Social engineering is when criminals trick you into trusting them. Fraudsters can Google you and then pretend to be someone you know or trust. For example, if they find out you’ve got an account with us, they might pretend to be one of our team and ask you to move your money into another account.

We’ll never call you without arranging it with you first, and we’ll never ask you to move money

So hang up straight away if someone calls and asks you to move money. You can always contact us in the help section if you’re unsure.

Don’t log in on the web

Most of our customers can only log in on our app. Don’t click the link if an email asks you to log in on the web. The only exception is if you have a Monzo Business Account which lets you log in on the web (but be careful even then).

Check email addresses

When you get an email that says it’s from us, check the sender’s email address. Our emails always end after the @ with:

If not, the email isn’t from us. Don’t click any links in the email.

Watch out for pop ups

If you see pop ups on your computer or the internet saying it’s us, or we need your details, they’re lying. Don’t click on them. We’ll never ask you to send us details, unless you’re on our app.

Use antivirus software

Criminals can install programs that lock your computer. They might ask you for money to unlock it, or ask for your account login details. They may even try to hold your computer to ransom.

Make sure you’ve got antivirus software on your computer and to stop this.

Don’t share your bank details or email account

Never give anyone your bank account details. And remember, if someone can log in to your email address, they have a key to your bank account – so never give anyone access to your email.

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