Social engineering is when criminals trick you into trusting them. Fraudsters can search you online and then pretend to be someone you know or trust. For example, if they find out you’ve got a Monzo account, they might pretend to be calling from our fraud team and ask you to move your money into another account.

We’ll never call you without arranging it with you first in the app, and we’ll never ask you to move money.

If someone calls you claiming to be from Monzo, check it’s really us in the app.

If the app says we aren’t talking to you, hang up immediately and report it to us by tapping the call status.

If you have a Monzo Personal or Joint account, you'll only be able to log in on our app. If you receive an email asking you to log in on the web, then this is likely a scam. If you have a Monzo Business Account you can log in on the web, but you should still be careful about clicking links you receive

When you get an email that says it’s from us, check the sender’s email address. Our emails always end after the @ with:

@monzo.com @email.monzo.com @customercontent.monzo.com

If it's not one of these, then the email isn’t from us. Don’t click any links in the email.

If you see pop ups on your computer or the internet saying it’s us, or we need your details, they’re lying - don’t click on them. We’ll never ask you to send us details, unless you’re on our app.

Criminals can install programs that lock your computer. They might ask you for money to unlock it, or ask for your account login details. They may even try to hold your computer to ransom.

Make sure you’ve got antivirus software on your computer and to stop this.

Never give anyone your bank account details. And remember, if someone can log in to your email address, they have a key to your bank account – so never give anyone access to your email.