HelpMonzo card and PIN Reporting a lost, damaged or stolen card

Reporting a lost, damaged or stolen card

If your card's lost, damaged or stolen, it's easy to order a new one 💁‍♂️

  1. Tap the Home icon in the menu bar
  2. Tap the Account button under your Monzo card (if you can't find this button, swipe down on your list of payments)
  3. Tap My card is lost or stolen or My card is damaged or broken

Reporting a stolen card 💳

If your card's been stolen, or you've seen transactions that look fraudulent, please make sure your card stays frozen until your replacement arrives. You should also tell us about this in the app:

  1. Tap the Help icon in the menu bar
  2. Search ‘Reporting a lost, damaged or stolen card’
  3. Tap get in touch near the end of the article

Was this article helpful?