Reporting a lost, damaged or stolen card

If your card’s lost, damaged or stolen it’s easy to order a new one.

Lost or damaged cards

Tap Home in your app’s menu bar Tap Card Tap Freeze Tap Order a new card just below Choose the reason you’re ordering a new card

Stolen cards

If your card’s been stolen, or you’ve seen transactions that don’t look right, make sure you’ve frozen your card until you get the new one.

Here’s how to order it:

Tap Home in your app’s menu bar Tap Card Tap Freeze Tap Order a new card just below Tap I’ve been a victim of fraud or theft