How do refunds work for Monzo Flex

Refunds depend on how you used your Flex card – whether you paid with the card like normal or flexed a past transaction from up to 2 weeks ago.

You can read more about the two ways to pay.

Refunds for a flexed Monzo current account transaction

If you paid with your current account card and flexed it after, a refund will come back to your current account. You can use that refund to pay off the Flex monthly payment by paying extra or keep it in your current account and just pay off the remaining amount on your Flex payment date.

Refunds if you used Flex at the checkout

If you paid with the card, the refund might come into your current account, but more often it will directly go towards paying off the purchase.

If the refund is for the full purchase amount, there will often be some left over which we’ll put back into your current account.

So, if you bought something for £30, flexed it over 3 monthly payments and then sent it back for a full refund, you’d see £20 of the refund paid off the purchase, and your first payment of £10 refunded to your current account.

If you’ve been told by the retailer that they’ve sent you a refund, it’s always worth checking the purchase to see if some of the balance has been paid off, and whether a smaller amount has come back to your current account at the same time.

Most refunds will come back within a day or two but sometimes they can take up to 2 weeks, so it's always worth checking your flexed purchases and your current account.

If you receive a refund after closing your Flex account, we’ll put the money in your current account.