Managing my Flex add on

Managing my Flex add on

With the 12-month 0% add-on, you can make interest free purchases and - if eligible - money transfers of £100 or more. This means you can spread the cost of bigger purchases across monthly payments without paying interest during this period. If you already have Flex, you can see the details of your offer here.

How does the subscription fee work?

To access this add-on, you’ll pay a monthly subscription fee. The fee is charged each month and appears as a transaction on your Flex card. Your Flex repayment will include this fee alongside any other purchases or transfers.

There is a minimum term of 6 months, so you’ll need to keep the add-on active for at least that period before you can cancel.

Can I cancel the add-on?

Yes, there is a minimum term of 6 months.

Once you’ve reached the minimum term you can cancel. If you cancel, the add-on will last until the end of that billing period and your Flex repayment schedule will adjust accordingly.

What happens if I miss a payment?

Repayments work just like they do on your regular Flex balance. If you miss a payment, we’ll try to take it again after 7 days. If you catch up, you’ll keep the add-on and continue getting access to 12 months of 0% interest on big purchases.

If you miss the payment again, we’ll cancel your add-on so that you’re not paying an additional payment while your account is behind. You’ll lose access to 0% interest on new purchases until your payments are back up to date and you activate the add-on again.