Talking to us about unexpected life events
There are times where it can be helpful to tell us about your situation if it affects how you manage your finances, your ability to communicate with us, or if someone's helping you with your banking.
If you’re experiencing an unexpected life event, like losing your home or job, please tell us more about how we can help.
If you are reading this help article on your phone, you can safely let us know through our in-app Share with us tool. We will follow up privately to see how we can support you. You can also read more about how it works on our Share with us webpage.
We'll use this information to change the way we support you. This might include:
- Connecting you to our financial difficulties team
- Letting you know about charities and organisations who can help you
Your information will go to a Monzo specialist who’ll review your account and see if there’s anything we can do to help. We’ll never share your information outside of Monzo, and we’ll always ask your permission before we make any changes to how we manage your account.
Find out more about how we look after your personal information.
