How we support your accessibility needs
Monzo features that can help people with accessibility needs
Accessible writing
We’re transparent about what we’re doing, and don’t hide behind jargon. Our tone of voice is inclusive and we always explain the technical stuff.
Bank wherever you are
We’ll never ask you to go to a branch. You can sign up, transfer money or recover a lost PIN with your phone.
How we’re supporting you
Monzo's Wellbeing Team can provide different types of support including:
changing the way we talk to you
making adjustments to your account to make banking with us easier, or
connecting you to further support organisations
You can reach out through Share with us about any accessibility support you may need from Monzo. We’ll follow up with you about how we can help.
Other places you can get help from
Mencap has support for people with learning disabilities, and their families and carers. They offer several services including support with housing, social care and travel. They also have a page on Cost of living crisis.
Age UK supports older people with a range of services including IT training, a befriending service and handyperson services. They have over 125 local Age UK centres which include transport, exercise classes and social activities.
