How we can support you when you're ill

If your illness affects your ability to bank with us, let us know so we can support you properly.

Monzo features that can help when you’re ill

Bank wherever you are We’ll never ask you to go to a branch. You can sign up, transfer money or recover a lost PIN with your phone.

Set a budget The Summary section shows your spending and can help you to budget. ‘Left to Spend’ makes it clear how much you have to spend for the month.

Ways we can help you

Communication preferences Use Tell Us More to let us know how you like to talk to us using our in-app chat, phone calls or email. Tap "Tell Us More" at the bottom of this page.

Add a note We can add a note to your account that lets our team know about your circumstances so you don’t have to repeat yourself.

Help with borrowing If your health is affecting your finances and your ability to pay back money you’ve borrowed, we can help you. You can find more information in our Money Worries Hub.

More ways to get help

MacMillan Cancer Support helps people impacted by cancer. They can provide emotional support, support through treatment and offer small, one-off grants to help with the extra costs that living with cancer can bring.

Marie Curie helps those near the end of their life. They provide frontline nursing and hospice care, a free support line and a wealth of information and support on all aspects of dying, death and bereavement.