Forgotten your email address
If you've got multiple emails, it can often be hard remembering which you used to sign up.
In app
To get to the email recovery flow, open the Monzo app.
Tap I already have an account
Tap I forgot my email address (even if you think you’re using the right one)
Enter your phone number and we’ll send a security code by text message
We’ll reveal your email address and send a magic link to that address so you can log into your account
Check email
Search your spam and junk folders to see if we've emailed you before. It's likely that the email we reached out to is the email connected to your account.
Can't find any previous email history with us? Use the Search function on your email provider to search “Monzo” and see what you find.
Still confident you're entering the right email, and you've tried the above without success? Please email us at help@monzo.com and include:
Your full name
Your email address and phone number registered on the account
Your 8 digit account number
A photo of yourself, holding up your photo ID or holding up a piece of paper with today’s date on it. We need to see both your face and your ID or piece of paper in the same image
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- Getting a ‘User Authentication’ message when trying to log in
