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I'm getting an error message when I try to log in

You might be logging in with an old email, or a different one to what we’ve got saved for you.

Try this:

  1. Delete and reinstall your Monzo app.

  2. Log back in with the right emails.

Then we’ll send a magic link to your email. You just need to tap the link and you’re in.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.