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The link you sent me to log into my account isn't working

There's a few quick fixes for when your log in link doesn't seem to work. We'd suggest:

  1. Deleting all the log in emails you've received from Monzo in the past, and request a new one. If you press the 'send magic link' button several times, it's likely that you're trying to log in using an expired link.

  2. Try accessing your email using alternative means. For example, if you're trying to tap the link using your phone's 'Mail' app, try using a web browser such as Chrome or Safari to access your email this way instead.

  3. If neither of the above options work, please contact us at help@monzo.com and we'll do our best to help!

It's also worth noting, if you're running iOS 18 and have hidden your Monzo app, you'll need to unhide it and then try again.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.