Getting an error message when logging in
You might need to log in again because you’ve got a new phone or you’ve restored a back up. There are a few different reasons you might be getting errors.
Wrong email address
You might be logging in with an old email or a mistyped email. The screen will tell you if so.
Try this:
Delete and reinstall your Monzo app.
Log back in with the right email address.
We’ll send a magic link to that email. Tap the link and you’re in.
Outdated operating system
If you see a message about Monzo not supporting your device’s operating system, you’ll need to update it to keep using the app.
Try this:
On iOS go to Settings, choose General, then choose Software Update
On Android, go to Settings, chose System, then choose System update. Note: it may vary slightly depending on your current version and device manufacturer.
Please refer to our Mobile Operating Support System Policy to find out the operating systems versions we support.
Outdated Monzo app
If you haven’t updated the Monzo app in a while, you should see a message telling you to update.
To make app updates easier and avoid ever being reminded, you can opt in to automatic app updates. This is usually turned on by default – but if it’s not turned on for you, you can do it yourself by following these instructions for iOS, or these for Android.
Other errors
If you run into any other issues, you should delete and reinstall the Monzo app.
If you still get an error message after trying these steps, email us at help@monzo.com and we'll look into it for you. Please include:
Your full name
Your email address and phone number registered on the account
Your 8 digit account number
A photo of yourself, holding up your photo ID or holding up a piece of paper with today’s date on it. We need to see both your face and your ID or piece of paper in the same image
