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Missing a Monzo Flex monthly payment

You can catch up with your monthly Monzo Flex Credit Card payments in the app. We don't charge extra fees if you’re late.

We’ll give you 7 days from the date of your missed payment to catch up. It’s important to pay right away if you can, otherwise it’s likely to affect your credit score. You won’t be able to flex any new purchases while you’re behind.

If you haven’t caught up within 7 days, we’ll try to take a smaller amount (your minimum payment) by switching 3, 6 or 12 monthly payments to 24 monthly payments at 29% APR representative (variable). There's more on this in our help article about interest rates on Flex

If we still can’t take the payment, we’ll report your account as being behind to the credit reference agencies.

Unless you’re on a monthly payment plan with 0% interest, we’ll still charge interest on your outstanding balance, minus the amount of your minimum payment, from your original payment date.

If you only pay the minimum each month, it’ll take you longer, and cost more, to pay off your Flex balance.

Talk to us if you’re struggling with your finances

If you’re struggling with your repayments or experiencing financial difficulties it’s always best to get in touch with us through the app as early as possible so we can help.

You might also wish to get free, impartial and confidential guidance from any of these debt advice charities.

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