Why can't I see any Xero accounting categories in my transaction details?

As part of our expense management integration with our partner Xero (currently in testing with a small number of customers), Monzo Business customers can add an accounting category to a transaction which is then synced over to the Xero platform.

In some cases, the Xero categories may not show up when you first try to assign one from a transaction’s details screen in the Monzo app. This is because it can take some time (up to 24 hours) for the categories to sync over to Monzo once you establish the connection with Xero.

If you are not part of the testing of this feature, the categories will not appear for you.

If you are a part of our testing, please try to assign a Xero category again the next day. If you have tried again after one day and the categories are not appearing or working, please get in touch with us to let us know!