Cookie policy

Version 1.1 - May 22, 2018

Like most websites and apps, we use cookies. By using the Monzo website and/or app you agree to our use of cookies

Cookies help us remember your preferences

You can think of cookies like stickers. Every time you visit a site, that site puts a sticker on you so they can keep track of how many times you’ve visited, how long you’ve spent there, and what you’ve done. That lets the site show you things which are relevant to you, based on information you’ve entered and stuff you’ve looked at. The length of time stored depends on the cookie, but this is generally between a few minutes and up to two years.

Cookies never store any of your banking details.

We use a couple of different kinds of cookies:

  • ‘Session cookies’
  • ‘Persistent cookies’
  • ‘Third-party cookies’

Session and Persistent cookies track what you’re doing on a specific visit to our site

We use session cookies to improve our site and give you a better experience. Session cookies let us see where you spend your time, and work out which bits are most (and least) effective. Persistent cookies let us remember you on future visits, improving your experience of services or functions offered.

Third-party cookies show you ads for things we think you’ll be interested in

For example, if you visit monzo.com and look at info about overdrafts, we could use cookies to show you ads about overdrafts because we think it’s something you’re interested in. Third-party cookies work by sharing your browser identification with the third party (like Twitter or Facebook), so they can show you ads on their sites.

You can turn cookies off if you like

Exactly how to do it depends on your browser or phone settings. Try looking in your ‘Help’ section, or searching for ‘How to block cookies’.

If you turn cookies off, you might still see ads for Monzo in other places. But they’ll be general, and not based on your specific information.