I still haven't received a log in email

Before contacting our support channels, we'd encourage you to:

  1. Wait a few minutes for this email to arrive. They're usually pretty fast, but can sometimes take a few minutes.

  2. Check your 'Spam' and 'Junk' folders to see if the link has been sent there.

  3. Double check that you entered the correct email address before requesting the link, and that you're searching the right inbox.

If the log in email still isn't appearing, please send us an email at help@monzo.com and we'll follow this up! It's possible that the server we use to send our emails may be causing the trouble.

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We use 4 types of cookie. You can choose which cookies you're happy for us to use. For more detail, and a list of the cookies we use, see the Monzo cookie policy.