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Contacting support

You’ll quickly find answers to most questions by searching our help articles.

You can chat to us 24 hours a day for anything urgent, like:

Chat with us 📱

The best way to contact our support team is to chat with us in the app.

Call us ☎️

You can call us for free on 0800 802 1281. If you're abroad, you can call +44 20 3872 0620.

If your question isn’t urgent

If your question isn’t urgent, we’ll be around to answer it between 7am and 8pm via call or chat.

There are some things we can't help with over the phone, like sharing account information or updating your phone number or email address.

You can update these details in the app.

  1. Tap Home

  2. Tap on your profile icon (if you can’t see that, swipe down on your card)

  3. Tap Settings

  4. Tap your name to change your address, phone number and email address

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.