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Reporting fraud

If you think you’ve been the victim of fraud, please take the following steps:

Freeze your card

This stops anyone from using your card while we investigate what's happened.

  1. Tap the Home icon in the menu bar of your app

  2. Tap the Freeze button under your Monzo card (if you can't find this button, swipe down on your list of payments)

Get in touch

  1. Tap the Help icon in the menu bar of your app

  2. Search ‘Reporting fraud’

  3. Tap Get in touch at the bottom of the article

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.