Unblocking your account
If you put the wrong PIN in too many times when making a transfer or changing your account settings, we’ll block it to keep your account safe.
You can recover your PIN by following these steps:
Tap the ‘Card’ button on the affected account and you’ll see the option ‘Reveal PIN’
Follow the steps (you'll need your card, your ID, and to take a selfie video).
We will never ask for your PIN, long card number or three digits from the back of your card, so please keep this a secret, even from us!
Once we've verified your identity we'll unblock your PIN, and show you a reminder of what it is.