HelpEmergenciesI lost my phone

I lost my phone

If you’re stuck without your phone and Monzo card, Monzo Web lets you freeze your card and see your latest transactions, so you can get back to normal faster.

How do I get online?
Go to
Enter the email address linked to your Monzo account
Check your email for a magic link to sign in

What can I do on Monzo Web?
You can use Monzo Web to:

  • Freeze and defrost your card
  • See your last 50 transactions or up to three months of transactions

You can also call or email us, and we’ll be able to log you out of your Monzo account remotely.

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