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My Monzo app is hidden

If you've hidden the Monzo app, this means it'll no longer be visible on your iPhone other than certain places like Settings.

You'll still be able to access it in the hidden apps folder, however it will stop you from being able to follow links which take you to the Monzo app unless you unhide the app and try again.

To unhide the app:

  1. Long press on the app

  2. Select Don't Require Face ID

  3. Enter your Face ID or passcode

If you've done this and are still having trouble, please reach out to us.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.