This notice explains how and why we use information about you when you use Monzo. You can read this with your parents or guardians and ask them if you’ve got any questions.
About us 👋
We’re Monzo Bank Limited — you can call us Monzo.
What information we need about you 👀
We need information about you so that you can use Monzo. We collect information like:
Your name and date of birth
Your phone number, email address and where you live
When and where you pay for something and how much you spend
What are cookies and why do we use them?
We want to make Monzo the best it can be! To do this, we use ‘cookies’ (not the tasty kind!). When you use Monzo, cookies learn things from your phone or tablet, like what kind of phone you have or what you've done in the app. Think of cookies like hardworking helpers behind the scenes, making sure everything runs smoothly. They:
Make Monzo work for you: They help our app work properly and remember your app settings.
Keep everything running smoothly: They help us keep an eye on how the Monzo app is doing, so we can quickly fix any problems.
Keep you safe and sound: Cookies also help us keep you safe.
We need cookies to make the Monzo app work. If you don’t want to use them, you’ll need to delete the Monzo app. You can ask your parent or guardian if you have any questions.
Why we use your information 🔍
We use your information to:
Add you to your parent or guardian’s Under 16s account
Help you spend, save and move money
Keep the account and your information safe
Talk to you about the account
Help improve Monzo
Things you can ask us ❓
You can ask us:
For a copy of your information
To correct information that is wrong
To review a decision that’s been made without a human – for example, if we stop a payment
To delete or stop using your information – we can't always do this, but when we can we will
If you’re under 13, your parent or guardian will need to ask us. If you're 13 or above, your parent or guardian can ask us and we’ll check if this is okay with you first. Or you can contact us using the details below.
If you ask us any of these things, we have a month to respond.
Who we share your information with 🤝
The parent or guardian who opened the account for you can see how much money is in the account and your spending.
We share your information with other companies that help our services to work, and when it helps to keep you or your money safe.
We also share your information with companies when you spend money on your card.
How long we keep your information 📁
We keep your information as long as you’re using Monzo, and for 10 years after that. We’ll delete your data when we don’t need it anymore.
Learn more and contact us 💡
Our full privacy notice contains more information on how and why we use information for our services.
Ask your parent or guardian if you’ve got any questions after reading this – they’ll be able to contact us directly in the app. You can also contact us by email on help@monzo.com.
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