These terms
These legal terms are between you and Monzo Bank Limited (Monzo/we/us) located at Broadwalk House, 5 Appold Street, London, EC2A 2AG. English law applies and disputes will be settled by the English courts
These terms & conditions apply to our Connected Accounts service (the service). When you agree to use the service we assume you’ve read and agree to these terms & conditions. Our Monzo Current Account terms & conditions and the terms of your Monzo plan (where applicable) also apply. You must also read this document alongside our Data Privacy Notice.
If these Connected Accounts terms & conditions are inconsistent with our Monzo Current Account terms & conditions on the same issue, then these terms & conditions will apply.
You can view and save a copy of these terms at any time by going to your connected account in the app and then Manage account. If you have any questions, you can get in touch with us through the Monzo app.
The Service
The service is an account information service which lets Monzo access information - including your account details, balance, transactions and card details (account information) - from an eligible non-Monzo account (Connected Account). It includes Monzo (i) showing your account information in the Monzo app; and (ii) using the account information to provide you with a month-by-month summary of your spending broken down by category (trends).
If you’re a Monzo customer without a paid plan, you’ll be able to connect one Connected Account. If you have a Monzo Plus, Premium, Extra, Perks or Max plan, you’ll be able to connect multiple Connected Accounts.
You can find a list of supported non-Monzo accounts in the Monzo app.
How the Service works
Monzo will only access and use your account information with your explicit consent. This means you must authorise us to access your Connected Account(s). To do this, first you’ll select the bank or provider which holds the account you want to add. We’ll then connect you to that bank or provider to pick which account you want to give Monzo access to. We won’t see any security details you use to log into your other bank or provider (if you need to enter any security details at all). Once this is complete, you’ll be able to use the service.
You can remove access to your Connected Account(s) at any time through the Monzo app. If you do this, we won’t receive any new information from the bank or provider, where you hold your Connected Account(s), and you’ll lose access to the service.
Every 90 days (the consent period) after you first add a Connected Account, we'll ask if you'd like to keep seeing it in the Monzo app. If we don’t hear from you, we won’t receive any new information from the bank or provider where you hold your Connected Account, and you’ll lose access to the service.
If you lose access to the service, you can add accounts again in line with your plan.
The account information you see in the Monzo app comes from your other bank or provider, so we can’t guarantee that it’s accurate and we won’t be responsible if it isn’t.
Sometimes other banks and providers might not be available due to planned or unplanned maintenance. If this happens, we’ll tell you in the Monzo app when you try to add a new Connected Account or when you try to view your existing Connected Account(s).
Withdrawing the service and making changes
The service will continue until:
we stop providing the service to you,
you close your Monzo account, or
you remove your Connected Account(s) (which you can do any time in the Monzo app).
If we’re going to stop providing the service to you, we’ll give you the same amount of notice as we would give you if we closed your Monzo account (as set out in the Monzo Current Account terms & conditions).
We can decide to change these terms for the same reasons and in the same way as set out in the Monzo Current Account terms & conditions.
Connected Accounts for Monzo plans
There are no charges for the service. But, if you would like to have more than one Connected Account(s) in the Monzo app, you’ll need to upgrade to a paid Monzo Extra, Perks or Max plan.
If you have a paid plan, and either you cancel your plan or we stop providing the plan to you, you’ll lose access to the service and will need to provide your explicit consent to re-connect one Connected Account as a Monzo customer without a paid plan.
Using your data
Our Data Privacy Notice explains how we use the account information we get from your Connected Account(s). It’s really important that you read this alongside these terms.
We will use your account information to provide the service described above and for other purposes that are outlined to you in our Data Privacy Notice, where you can find more about the use of your account information and our legal basis for using this information.
If you remove access to your Connected Account(s) or don’t renew your access at the end of the consent period, we won’t receive any new information from the bank or provider where you hold your Connected Account, but we may continue to hold the existing account information. More information can be found in our Data Privacy Notice.
Monzo Bank Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 730427). Registered in England. Registered No. 9446231. Registered Office: Broadwalk House, 5 Appold Street, London EC2A 2AG.
