Balance transfer when a Monzo Account Holder dies
This help article guides you on transferring the remaining balance from a customer's account to a nominated account.If you haven't reported that a customer has died, there are a few steps to complete first. Check out this article for all the guidance and support you need.
đź’¸ Balance Transfer When a Monzo Account Holder Passes Away
If the balance is below £5,000, you'll need to fill out an indemnity form and provide the details of the bank account where you'd like us to transfer the remaining money.
If the balance is over £5,000, besides the indemnity form and bank details, we’ll also need a grant of probate or letters of administration to transfer the funds. Not sure about these documents? You can visit which.co.uk, or reach out to our Life Events team if you need some support. Email bereavements@monzo.com.
After we have everything we need from you, we can complete the transfer to your requested account. This usually takes around 5 business days.
