How we can help you if someone with a Monzo Account dies

We understand that managing finances after the death of a loved one can be difficult. This help article is here to get you started.

Begin by exploring this Bereavement guide, filled with resources that we hope you'll find helpful. Our aim is to make this process as simple and straightforward as possible.

Our Life Events team is here to help you close someone else’s Monzo account.

How to Reach Us:

What we’ll need

When contacting the Life Events team, share as much of the following as you possibly can:

Anyone can let us know about a bereavement, but we can only release funds based on instructions from the next of kin or those representing them, like a solicitor, executor of Probate, Administrator, Chartered Accountant, or Probate Specialist.

For more help with inheritance, visit the government website and Citizen’s Advice.

Death certificates differ across the UK and internationally. We accept most formal records, but if the document isn’t in English or lacks a key to that translates the death certificate into English, you’ll need to have it translated. You can find a translator or interpreter abroad by visiting the gov.uk website

We’ll ask you to fill out an indemnity form. This is an agreement between you - as the next of kin - and Monzo, detailing each party’s responsibilities in closing the account.

If there are any outstanding borrowing, our Life Events team can discuss repayment and settlement options with you.

If there are funeral costs to pay, you can use money from the account. We'll send the payment straight to the funeral directors providing you can offer the final invoice from the funeral service — we can't accept an estimate.

We understand how hard it is to repeat this process with different places. Instead of reaching out to each one individually, you can check out these free services.

Death Notification Service Notify multiple member organisations of a person's death at once.

Settld have a variety of services, including financial, household, and social media, about a death all at once.

Tell Us Once lets you report a death to several government organisations all at once.

Cruse is a bereavement charity that provides advice, support and information for people across the UK.

The Bereavement Advice offers support and guidance on the necessary steps to take after a death.

Mind provides information on mental health topics, where to find help and details about medication and alternative treatments. They can also connect you to local services offering further support.

Our Signposting Hub has a range of charities and organisations that can give advice.

If you need advice on transferring the remaining balance from a customer's account, please check out the following help article after speaking with the Life Events team.

If you have any more questions, email bereavements@monzo.com, and a team member will respond to you promptly.