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I can't afford to pay my Monzo Plus, Premium, Extra, Perks or Max plan

Please get in touch with us right away if you’re having financial difficulties. The sooner we know what’s going on, the sooner we can try to help so things don’t become too stressful for you.

If you’re unable to pay, we might have to cancel your Monzo Plus, Premium, Extra, Perks or Max plan. Please reach out to us in the app chat for further support.

If you want to cancel your plan, then click here

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.