What happens if I miss an Aura payment?
If you miss a payment, we’ll try to take it again after 7 days. If you catch up, we’ll continue to charge you the monthly fee for Aura.
If you miss the payment again, we’ll continue to take your monthly payment for Aura for a total of 3 months. After this point, we’ll switch you to a Flex plan so that you’re not paying an additional payment while your account is behind. You’ll lose access to your partner perks once this happens.
If you’re struggling to pay Reach out to us. The sooner we know what’s going on, the sooner we can help. Here’s how to get in touch.
Tap the ‘Help’ button in the menu on your Home screen.
Search ‘Managing your money’.
Tap ‘Chat with a specialist’.
Or if you’d rather speak to someone else You can get free and impartial advice from any of the organisations on the Money Helper website.
If you want some help managing your money
You might find these links helpful:
