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There are times where it can be really useful to tell us about your situation, if it affects how you manage your finances, your ability to communicate with us or if you have somebody helping you with your banking.

If you tell us about your circumstances and explain how we could help, we can use that knowledge to tailor what we do to support you.

Your information will go to a specialist here at Monzo, who'll review your account and see if there’s anything we can do to help. We'll never share your information outside of Monzo, and we'll always ask your permission before we make any changes to how we manage your account.

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