HelpMy Monzo account and profileWhy don't Monzo have branches?

Why don't Monzo have branches?

We believe that we can give you useful, friendly, fast service without branches.

For example, you can open an account with us in minutes on your phone, and talk to one of our lovely customer service team any time of day or night. The money we save from not operating an expensive network of branches is money we can invest in better service and new features that people really want.

There are some things that banks with branches offer which we do a little differently, with cash deposits being an example. Traditionally you would have visited a bank branch to do this, but with Monzo you can do this at any of the 28,000 PayPoint locations across the UK.

Was this article helpful?