Monzo Blog
The latest updates, stories, ideas and guides from the Monzo team.
Measuring customer happiness 😃
We’re working to make our support more efficient, but not at the expense of your experience! We measure customer satisfaction to make sure we’re always giving you the world-class support you deserve.
Monzo Monthly Update: August
From adding money to your pots automatically, to better bill-splitting, we take a look at the progress we’ve made in July, and explain what’s in store for August.
Tell us when your question's urgent
When you reach out to us with a question, you can tell us whether it’s urgent or not. Operations analyst Sam explains how putting our customers in control helps us prioritise your queries and deal with growing demand.
Set goals for your Pots!
Whether you’re planning a wedding or saving up for a new phone, you can now set goals for your pots and save towards them!
Using data to build a better help screen
As we work to make sure we can keep giving you world-class support as we scale, we've been using data to make changes to the help screen so you can find your own answers faster.
Viva Las Vegas! Providing customer support from the States
To help us scale our service as we grow, without relying on people in the UK to work unsociable hours, we’ve recently set up a small a customer support team in Las Vegas! 🇺🇸
How we monitor Monzo
We use tools to monitor all our systems to make sure everything’s working as it should. Platform team lead Chris shares a technical insight into the way we monitor Monzo.
How international payments work: Sending money across Europe
We explain what happens behind the scenes as your money moves around the world!
Receiving international payments with Monzo
40+ currencies converted to pounds, ready to spend.
Try setting goals for Pots in Monzo Labs!
Whether you’re planning a wedding or saving up for a new phone, try setting goals for your pots and saving towards them!
Round up your Monzo purchases automatically!
You can automatically round up transactions to the nearest pound and put the spare change aside into any pot!
Schedule payments into Pots!
Start putting money aside regularly by scheduling payments into Pots.
Celebrating Pride 🏳️🌈
As we prepare for Pride in London tomorrow, we meet LGBT+ people across the company to hear about what they do at Monzo, what it’s like to work here, and what Pride means to them.
Set a monthly spending budget with Summary
You can choose to set a spending budget that doesn’t relate to the balance in your account, and track your progress against it each month.
Monzo Monthly Update: July
From adding international payments to rolling out joint accounts, we take a look at the progress we’ve made in June, and explain what’s in store for July.
