Monzo Blog
The latest updates, stories, ideas and guides from the Monzo team.
Student loans explained
Planning to go to university? Then you may want a student loan to cover your tuition fees and maintenance costs. Here’s how student loans work in England and Wales.
Earning money? Here's what you need to know
Get to grips with the how, what and when of getting paid. We explain everything from wages, tips and bonuses to paying national insurance and income tax.
What kind of credit should I use?
Credit can be a convenient way to borrow money, and there are many different kinds – from credit cards, overdrafts, loans, hire purchase and conditional sale agreements. Here’s how each one works, and when they can come in useful.
What is a credit score?
Everything you need to know about credit scores, how credit reference agencies calculate them, and how lenders use them to decide whether or not to lend you money.
Should you borrow money?
If you’re thinking about borrowing money, here are seven things to consider first, like how much you need, what you can afford, and which lender to use.
We're making it easier to manage your bills
We’ve recently built some new features to make paying bills easier!
Understanding how young people manage their money
Before making Monzo available to 16-17 year olds, we carried out some user research to understand the challenges young people face when managing their money, and work out what we can do to solve them.
Introducing Monzo for 16-17 year olds!
As our next step in the journey to make money work for everyone, we’re making our accounts available to anyone in the UK aged 16-17!
Measuring customer happiness 😃
We’re working to make our support more efficient, but not at the expense of your experience! We measure customer satisfaction to make sure we’re always giving you the world-class support you deserve.
Monzo Monthly Update: August
From adding money to your pots automatically, to better bill-splitting, we take a look at the progress we’ve made in July, and explain what’s in store for August.
Tell us when your question's urgent
When you reach out to us with a question, you can tell us whether it’s urgent or not. Operations analyst Sam explains how putting our customers in control helps us prioritise your queries and deal with growing demand.
Set goals for your Pots!
Whether you’re planning a wedding or saving up for a new phone, you can now set goals for your pots and save towards them!
Using data to build a better help screen
As we work to make sure we can keep giving you world-class support as we scale, we've been using data to make changes to the help screen so you can find your own answers faster.
Viva Las Vegas! Providing customer support from the States
To help us scale our service as we grow, without relying on people in the UK to work unsociable hours, we’ve recently set up a small a customer support team in Las Vegas! 🇺🇸
How we monitor Monzo
We use tools to monitor all our systems to make sure everything’s working as it should. Platform team lead Chris shares a technical insight into the way we monitor Monzo.
