Design
- Design
What’s so unique about design and research at Monzo?
Recently, one of our Senior Product Designers, Jay, spoke to a group of junior designers who wanted to learn more about Fintech. Here’s how our design and research team has found working in Fintech.
- Design
How we design magic moments at Monzo
Vuokko Aro, VP of Design talks about how Monzo designs experiences that are surprisingly magical.
- Design
We’ve had a little makeover!
Our visual branding has a fresh new look. It’s more friendly, more human, more Monzo ❤️
- Design
How to increase your impact as a Product Designer
Impact gets used a lot in relation to career progression here at Monzo. What does impact really mean and how do you put it in to practice
- Design
Pellets not cannonballs: How we experiment at Monzo
In Alex's first 6 months at Monzo, we ran 21 experiments. In this post, Alex explains how we design and run experiments, and how they help us improve the customer experience.
- Design
My first three months at Monzo as a Product Designer
Heldiney joined Monzo in August 2021 as a Product Designer in the Personal Banking team. Here's his early impressions!
- Design
How to successfully run your own 'design input' sessions
Product designer Dom breaks down our Design team's secrets to running an effective 'design input' session.
- Design
Why your design team should run 'design input' sessions
Discipline-wide, remote-friendly sessions where product designers, user researchers, brand designers and design directors all bring their knowledge to the table to help provide valuable feedback to work in progress.
- Design
How we design the tools that power our award-winning customer support experience
Designing an empathetic help experience at scale is a big challenge. Here are the methods and tools we use to set ourselves up for success.
- Design
Seven things I learnt scaling research (and design) at Monzo
Samantha Davies, our Senior User Research Manager, shares some of the key lessons she's learnt in over three years in the constantly changing environment here at Monzo.
- Design
Why everyone at Monzo does research
It might seem like blasphemy to other researchers, but we encourage everyone who works on the Monzo app to do their own user research.
- Design
How we design our internal product
Our customer service team gives you fast, delightful support behind the scenes. Here's how we design the tools they use every day.
- Design
We use this tool to turn user research into insight very quickly
User research is crucial if we want to keep meeting our customers' needs. But research shouldn't stop us from building fast and shipping quickly.
