Partner Cashback Terms & Conditions 💳

To be eligible for cashback you’ll need to be a UK resident with an open Monzo personal current account.

You’ll earn cashback on your eligible spend at a participating merchant or in a particular category. We may also offer cashback if you complete certain actions. You’ll find the details of available cashback offers, including the value and any other conditions, in the Monzo app. We’ll make it clear in the app if you have to activate an offer before you spend to earn cashback. By continuing to use cashback you agree to these terms.

You'll earn cashback once your transaction goes through or you complete the eligible action. This can happen instantly, but some merchants may take longer to collect your payment. Once you've earned cashback we'll pay it to you within 35 days. We will usually pay cashback you’ve earned into your cashback balance but we may pay it into your account in the future. We’ll tell you in the app if we do this.

From time to time, and at our discretion, we may pay you cashback:

We’ll explain any limits on the amount of cashback you can earn in the app.

Where a transaction is reversed, refunded or cancelled you won’t earn cashback. If we’ve already paid you the cashback, we’ll take it back. There’s more about this in the ‘If we need to take back cashback’ section.

If you think you’re missing cashback, you’ll need to tell us within 60 days of you making the eligible transaction or completing your eligible action. You must report missing cashback through the app. You can do this in the cashback section or in the transaction details. If we decide you should’ve earned cashback, we’ll pay it to you.

If you close your Monzo account, you won’t get any cashback that we haven’t yet paid to you.

You can earn cashback when you spend with merchants in the UK using your Monzo personal account, joint account and Monzo Flex. This is for as long as your current account is open. This includes both physical and virtual cards and spending from one of our subscription plans, like Monzo Extra or Monzo Max. Spending using Apple Pay, Google Pay, Samsung Pay and Garmin Pay is also included. Some offers may have eligibility restrictions and we’ll clearly show these along with the offer in the app. We may choose to extend some offers to earn cashback on spending outside the UK. We’ll tell you in the app if we do this.

For eligible spending in other currencies, we use a third party exchange rate to convert this to pounds and use the converted amount to calculate your cashback. Contact us for more information on exchange rates.

We'll pay cashback you earn from your joint account spending into your personal cashback balance. The person you share your account with won't earn that cashback and you won't earn cashback from their spending.

Spending on business accounts isn't eligible for cashback on your personal account, but if we add these in the future we’ll let you know through our usual channels.

We work with partners and merchants to offer you cashback. We ‘de-identify’ your information, so our partners won’t learn your name and full address or any personally identifiable data. To tailor offers to you, we’ll share with our partners:

We’ll also offer you cashback and use the same data we share with partners to do so. We’ll use your ongoing spending and transaction history to give you customer support and personalise offers to you including how we show them in the app. We’ll analyse and measure your cashback transactions and how you interact with each offer.

If a merchant needs to confirm your purchase qualifies for cashback, we'll share some of the payment details to help them identify the payment. The exact details we share will depend on the type of transaction. For example, if you earned cashback on a card payment, we'll share the last 4 digits of your card number and Monzo's bank identification number (which is the same for all). We may also share details for other types of transactions such as direct debit or open banking transactions. We'll only share details the merchant already has from your purchase.

You can choose to receive marketing about cashback offers. If you choose not to, or opt out later, you won’t get emails or push notifications about cashback rewards and offers, but you’ll still see relevant offers in the app.

For more information, see ‘The information we hold about you and how we use it’ in our Data Privacy Notice.

You can opt out of cashback offered by our partners at any time in the app. This will apply to all of your Monzo accounts and linked cards.

If you opt out of cashback from our partners, we may move any cashback you have earned from this spending into your personal account balance. We’ll tell you when you opt out if this will apply to you. You’ll lose out on any cashback which we haven’t yet paid to you, including any cashback you are currently in the process of reporting as missing.

Once you opt out, we’ll stop sharing data with partners. They may keep data to check that the cashback you earned matches the payments you made with merchants.

We can take back cashback we’ve paid you in error and for transactions where you:

If we need to do this, we'll take the amount from your cashback balance. If we are not able to take the full amount from your cashback balance, we'll take the full amount from your personal account, even if this takes you into an un-arranged overdraft. If this happens, we’ll tell you through the usual channels.

Our Monzo current account terms and conditions also apply. If these terms and conditions don’t match our current account terms and conditions on the same issue, then these terms and conditions will apply.

We can change these terms or withdraw cashback at any time. We may need to do this if:

If we update these terms we’ll let you know through our usual channels.

If we reasonably suspect any fraud or misuse by you relating to cashback, or if you breach these terms, we can disqualify you from cashback and any future offers.

English law applies to these terms and any dispute arising out of them.