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I want to dispute / report as fraud a transaction paid from a Pot

You can report a payment made with a Virtual Card in a Pot as fraudulent or dispute it, even if you’ve deleted the card or archived the Pot.

Here’s how:

  1. go to the Pot

  2. tap the transaction you’d like to dispute

  3. scroll down and tap Get help

If you've archived the Pot, you'll need to unarchive it first.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.